Job Description
Telecalling Executive Job Title: Telecalling Executive Company: activBASE

Location:
Rajagiri Valley, Kakkanad, Kochi

Experience:
Freshers and candidates with up to 6 months of experience can apply

Salary:
As per industry standards

About Us
activBASE is an advanced Orthopaedic and Sports Rehabilitation Centre at Rajagiri Valley, Kakkanad, Kochi. We bring together orthopaedic physiotherapy, sports injury rehabilitation, post-surgical rehabilitation, hydrotherapy, recovery services, and fitness and athletic conditioning under one roof. Our aim is simple: Move Better. Recover Stronger. Rise Above Pain. Role Overview As a Telecalling Executive, you will be the first point of contact between activBASE and our patients. You will handle enquiries, explain our services and the appointment process, and schedule appointments. You will work closely with the Marketing and Sales, Operations and Clinical teams to give every patient a smooth and professional first experience.

Key Responsibilities
· Respond to patient enquiries received through calls, online channels and referrals
· Understand the patient's basic concern and explain activBASE and its services clearly
· Explain the clinical assessment and appointment process
· Schedule and confirm appointments, and remind patients of their sessions
· Follow up with patients who need time to decide,



and with those who miss or cancel appointments
· Update lead status accurately in the system and maintain proper call records
· Coordinate with the operations, counselling and clinical teams when needed
· Submit daily reports on calls completed, enquiries, confirmed appointments and follow-ups
· Maintain patient confidentiality at all times
· Do not diagnose, prescribe exercises or promise recovery outcomes; refer clinical questions to the clinical team Requirements
· Any graduate or diploma holder
· Good English communication skills, with Malayalam fluency
· Basic computer knowledge (MS Office and data entry)
· Polite, patient and professional telephone manners
· Confidence and willingness to learn
· Freshers are welcome; up to 6 months of experience in tele calling, customer support or sales is an added advantage but not mandatory Nice to Have
· Exposure to healthcare, hospitals, clinics or fitness centres
· Familiarity with lead follow-up or CRM tools
· Ability to work comfortably in a target-driven environment Advantages
· Competitive salary as per industry standards
· Training and orientation on our services and patient handling
· Opportunities for career growth and professional development
· Incentives and performance-based rewards

📌 Telecalling Executive (Kochi)
🏢 Activbase
📍 Kochi