About the Role
We are looking for an experienced and passionate Process Trainer Revenue Cycle Management (RCM) to join our Learning Development team. The ideal candidate should possess robust end-to-end knowledge of the US Healthcare Revenue Cycle, along with hands-on production experience and a proven track record of conducting classroom and on-the-job training. Responsibilities Deliver comprehensive training across the end-to-end Revenue Cycle Management (RCM) lifecycle Facilitate training classes for new/existing agents using appropriate training media materials with effective presentations skills Create and update training modules, SOPs, process documentation, presentations, job aids, learning paths, assessments, and certification materials Conduct effective delivery of course content using a variety of techniques like role playing, simulation, group discussions and videos Identify opportunities for continuous learning program and knowledge enhancement Conduct Training Needs Analysis (TNA) based on business requirements, quality trends, and client feedback. Conduct refresher training sessions based on production quality audits and process updates. Support transition of new processes by preparing training plans and knowledge transfer documentation.



Ensure trainees achieve certification scores as per client/internal standards before production deployment. Coordinate with clients/other departments as per schedule and requirement Constantly revaluate training needs with process evolution and update training program and materials Permanent full-time role based out of our Coimbatore Monday Friday are standard working days (Weekend working based on requirement) Standard shift hours are 9 hours a day includes 1-hour break (Overtime may be required occasionally based on needs) Work from office only Experience in one or more of the following is preferred: o Prior Authorization o Medical Billing (Hospital or Physician) o Payment Posting o Charge Entry o Denials Management Appeals Hands on experience in at least 2 of the below: o Insurance/Eligibility Verification o Accounts Receivable o Prior Authorization o Medical Billing o Payment Posting o Claims Processing Candidate Requirements Above 2 years of overall experience in US Healthcare Revenue Cycle Management. Minimum 1 year of experience as a Process Trainer Mandatory hands-on production experience in: Insurance Verification Eligibility Verification Accounts Receivable (AR Calling) Experience handling live insurance/provider calls is mandatory. This job is provided by Shine.com

📌 Process Trainer (Coimbatore)
🏢 KG Invicta Services (KGiS)
📍 Coimbatore