Company Description Pratapsons Heritage is a luxury bridal and ethnic couture destination based in Jaipur, serving clients locally and across more than 50 countries. The brand is known for its premium, meticulously crafted bridal and festive wear that blends traditional artistry with contemporary design. Pratapsons Heritage offers a personalized shopping experience, catering to diverse cultural preferences and global clientele. The company focuses on exceptional customer service, attention to detail, and long-term relationships with clients, making it a sought-after name in high-end ethnic fashion. Role Description The Customer Care Executive is a full-time, in office role based in Jaipur, responsible for delivering a high-quality experience to walk-in and remote customers. This role includes greeting and assisting clients, managing inquiries across phone, email, and messaging platforms, and coordinating closely with the sales and styling teams to support the entire customer journey. The executive will handle order details, status updates, and after-sales support, including exchanges, alterations, and issue resolution. Daily tasks also involve maintaining accurate customer records, tracking feedback, and ensuring that communication is timely, courteous, and aligned with the brand’s luxury positioning.



The role requires a strong service mindset, qualified behavior, and the ability to work in a fast-paced, client-focused retail environment. Qualifications
• Strong customer service and client relationship skills, with a focus on empathy, patience, and professional communication.
• Excellent verbal and written communication skills in English; proficiency in Hindi and other languages is an advantage.
• Ability to manage multiple customer interactions, prioritize tasks, and maintain accuracy in documentation and follow-up.
• Comfort working with basic digital tools, CRM systems, and messaging platforms to handle inquiries and maintain records.
• Previous experience in retail, hospitality, or luxury customer service is preferred, especially in fashion or bridal wear.
• Strong interpersonal skills, a polished and presentable demeanor, and a commitment to providing a respectful, inclusive customer experience.
• Willingness to work on-site in Jaipur, including weekends and peak festive seasons as required.
• Minimum educational qualification of high school completion; a diploma or degree in hospitality, fashion, or business is an added benefit.

📌 Customer Care Executive (Jaipur)
🏢 Pratapsons Heritage
📍 Jaipur