Role Description The Customer Care Executive role at Salary112 is a full time, on-site position based in Gurugram. In this role, the executive will handle incoming customer queries via call ensuring timely and accurate responses. Daily responsibilities include resolving issues, providing information about products and services, and documenting interactions in internal systems. The role also involves following up with customers to ensure satisfaction, coordinating with internal teams to address complex concerns, and identifying opportunities to improve service processes. The executive will maintain a professional, empathetic approach in all interactions and support basic conversations where required. Qualifications
• Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
• Effective Communication skills,



with clear spoken English and the ability to explain information simply.
• Basic communication skills, including the ability to identify customer needs and recommend suitable products or services.
• Ability to manage multiple queries, prioritize tasks, and maintain accuracy in documentation.
• Comfort using CRM tools, ticketing systems, and standard office software.
• Prior experience in a customer care, call center, or client-facing role is preferred.
• Relevant education such as a diploma or degree in business, communications, or a related field is beneficial.
• Demonstrated problem-solving skills, patience, and a collaborative mindset.

📌 Customer Care Executive (Gurugram)
🏢 Salary112
📍 Gurugram