Job Title: Product Owner Digital (Web)

Location:
Bengaluru Candidates with 15 days or less notice or serving Notice or Immediate joiner only. *Years of Exp
- 8 to 14 Years (8+ years of relevant exp)
* CTC: upto 45 to 50LPA We are looking for a Techno-Functional Product Owner role that bridges real-estate customer journeys with end-to-end web architecture. Beyond owning roadmaps and backlogs, you will actively contribute to technical design discussions—covering frontend frameworks, backend services, REST APIs, database flows, and enterprise integrations—while guiding engineering teams and delivery partners on scalability, performance, and production Purpose: We are looking for an experienced Product Owner Digital (Web) to own the vision, product roadmap, backlog, and business outcomes for COMPANY's customer-facing websites and web portals. The role will shape web experiences for prospective property buyers, property owners, residents, sales prospects, and other key stakeholders across the real-estate lifecycle
- from discovery, property research, enquiry, and sales conversion through onboarding, handover, ownership, community services, and ongoing engagement.

Key Responsibilities
Product Vision, Strategy and Roadmap:
- Own the product vision, multi-year outcome-based roadmap, and OKRs across COMPANY's web estate (property websites, campaign/country microsites, corporate sites, and customer/resident portals) covering acquisition, conversion, self-service, reliability, and CSAT.
- Translate business strategy into product themes, release priorities, and investment proposals aligned with sales growth, lead quality, CX, owner engagement, and operational efficiency.
- Retain final accountability for roadmap prioritization, product value, and business acceptance while directing Cognizant and delivery partners within approved sprint and capacity plans.
- Manage the end-to-end product lifecycle—from discovery, validation, and launch to optimization, technical debt remediation, modernization, and retirement of legacy web capabilities—informed by analytics, market trends, risk, and regulatory needs. Real-Estate Customer Journey and Experience Ownership:
- Own end-to-end UAE and international real-estate web journeys for buyers, investors, owners, and residents—spanning discovery, property search/comparison, lead capture, sales hand-off, reservations, onboarding, handover, payments, service requests, and community engagement.
- Partner with Sales, Marketing, CRM, Customer Happiness, Handover, Property/Community Management, Finance, Legal, and Operations to close journey gaps and maintain cross-channel consistency.
- Maintain personas, journey maps, and service blueprints validated through UX research, usability testing, and behavioral data.
- Ensure accurate, discoverable property, pricing, availability, and regulatory content while championing responsive design, accessibility, localization, SEO, and COMPANY brand standards. Demand, Backlog and Release Management:
- Own the product backlog and maintain a transparent, prioritized pipeline of features, enhancements, defects, technical enablers, security remediation, content improvements, and operational fixes.
- Define high-quality epics, user stories, acceptance criteria, business rules, non-functional requirements, and expected outcomes in collaboration with business analysts, UX designers, architects,



engineers, QA teams, and delivery partners.
- Lead product discovery, refinement, sprint planning, reviews, demonstrations, and retrospectives; make timely scope decisions and resolve product questions throughout delivery.
- Prioritize D1 and D2 enhancements within available capacity and build business cases, estimates, dependencies, and delivery plans for larger D3 initiatives or separately funded projects.
- Own business readiness and user acceptance, coordinate business testers, approve release content, and ensure defects, dependencies, training, communications, support procedures, and rollback plans are addressed before go-live. Web Technology, Integration and Product Quality:
- Provide informed product direction across modern web architectures and technologies, including React.js, Next.js, Node.js, Java Spring Boot, .
NET, PHP, SQL, responsive design, headless content management, and cloud-hosted services.
- Understand and challenge solution designs covering frontend components, backend services, API contracts, data flows, authentication, content delivery, caching, scalability, resilience, and environment or release dependencies.
- Guide product requirements for Contentful, Drupal, WordPress, and other approved content platforms, including content models, workflows, localization, governance, performance, and reusable content across web experiences.
- Coordinate integrations with Salesforce, Oracle ERP, enterprise middleware, payment platforms, digital identity, DocuSign, marketing and analytics tools, and other upstream or downstream systems; ensure ownership of dependencies and data-quality issues.
- Define and enforce non-functional requirements for availability, performance, Core Web Vitals, latency, security, privacy, accessibility, browser compatibility, search visibility, observability, recoverability, and maintainability.
- Work with technical teams to maintain effective CI/CD pipelines, source control, automated testing, deployment controls, rollback procedures, coding standards, technical documentation, and secure development practices.
- Use New Relic, AWS CloudWatch, Pingdom, analytics platforms, and other approved tools to monitor customer journeys, application and API performance, errors, availability, and release impact. Operations and Partner Service Governance:
- Act as the accountable product owner for web service outcomes and govern Cognizant and other partners delivering functional analysis, UX, development, QA, DevOps, monitoring, technical support, and content operations.
- Ensure incidents, service requests, performance degradations, content issues, and recurring defects are prioritized and resolved through the agreed L1.5, L2, and L3 support model and ITSM processes.
- Review SLA and KPI performance, incident trends, root-cause analyses, problem records, support volumes, knowledge articles, release quality, partner capacity, and continuous-improvement actions.
- Provide product leadership during priority incidents,



coordinate business communications and technical escalation, approve acceptable workarounds, and ensure permanent corrective actions are implemented and verified.
- Run regular product, delivery, and service reviews; address missed commitments, quality gaps, unresolved dependencies, technical debt, and risks with explicit owners and deadlines. Analytics, Optimization and Stakeholder Leadership:
- Define the measurement framework for web products, including traffic quality, property discovery, search and content engagement, lead conversion, funnel drop-off, task completion, owner self-service, customer satisfaction, availability, and performance.
- Use analytics, experimentation, user feedback, service data, and market insight to identify opportunities, validate hypotheses, optimize journeys, and demonstrate product value.
- Maintain an executive view of roadmap progress, delivery confidence, realized benefits, adoption, customer outcomes, operational health, material risks, and decisions required.
- Build strong relationships across business and technology teams, balancing near-term commercial priorities with customer trust, platform health, security, architectural integrity, and long-term product sustainability. Skills and Abilities:
- Strong knowledge of real-estate and PropTech customer journeys, including property discovery, lead generation, sales conversion, buyer onboarding, handover, ownership, resident services, and post-sale engagement.
- Strong working knowledge of web frontend and backend technologies, APIs, cloud platforms, headless CMS, data flows, integration patterns, CI/CD, testing, security, monitoring, and production support.
- Practical understanding of React.js, Next.js, Node.js, Java Spring Boot, .
NET or PHP, Contentful, Drupal or WordPress, Azure or AWS, and enterprise integrations; hands-on coding is not required, but technical depth is essential. Minimum

Requirements:
- Bachelor's degree in Business, Technology, Computer Science, Engineering, Digital Product Management, Marketing, or a related discipline; a postgraduate qualification is an advantage.
- Minimum of 8-12 years of experience in digital products, business technology, or customer experience, including at least 5 years as a Product Owner, Product Manager, or equivalent leader for customer-facing web platforms.
- Demonstrated real-estate, property-development, property-portal, community-management, or PropTech domain experience is required, with a strong understanding of prospective buyer and property-owner journeys.
- Experience owning high-traffic websites or portals across strategy, discovery, delivery, launch, analytics, optimization, and live operations.
- Experience working with multidisciplinary teams covering product analysis, UX/UI, frontend, backend, APIs, QA, DevOps, cloud, architecture, security, data, and service operations.
- Experience managing offshore or managed-service delivery partners and operating within Agile, ITIL, demand-management, change, release, incident, and problem-management processes.
- Product Owner or Agile certifications such as CSPO, PSPO, SAFe POPM, or equivalent are preferred; UX, analytics, or digital-marketing certifications are an advantage.
- Experience with UAE or GCC real-estate markets, customer expectations, and digital regulatory requirements is strongly preferred.

📌 Product Owner Web (Bengaluru)
🏢 4AT CONSULTING
📍 Bengaluru