Prod Support Lead We are seeking an experienced Prod Support Lead to oversee and manage our production and non-production environments. The ideal candidate will have a deep understanding of incident and problem management, with strong technical skills in Linux, shell scripting, and cloud services. This role is critical in ensuring the smooth operation of our systems and delivering high-quality support to our clients. If you have a proven track record in production support and are passionate about continuous improvement, we want to hear from you.

Key Responsibilities
• Oversee and manage production and non-production environments to ensure optimal performance.
• Perform periodic health checks and monitoring to preemptively identify and resolve issues.
• Lead incident and problem management to minimize downtime and restore services quickly.
• Conduct log level analysis and troubleshooting to diagnose and resolve technical issues.
• Utilize technical hands-on skills in Linux commands and shell scripting to manage server operations.
• Implement and manage application and web server configurations.
• Hands-on experience with cloud services setup and maintenance to support scalable infrastructure.
• Develop and enforce best practices for production support to enhance system reliability.




• Collaborate with cross-functional teams to implement improvements and innovations in support processes.
• Provide expert technical support and guidance to resolve complex issues and optimize system performance. Qualification Criteria
• Proven experience in production support environments.
• Robust background in incident and problem management.
• Expertise in log level analysis and troubleshooting.
• Proficiency in Linux commands and shell scripting.
• Experience with application and web server management.
• Hands-on experience with cloud services setup and configuration.
• Ability to perform periodic health checks and monitoring effectively.
• Strong analytical skills to diagnose and resolve technical issues.
• Excellent communication skills to collaborate with cross-functional teams.
• Demonstrated ability to enforce best practices in production support. Primary Skills
• Linux
• Shell Scripting
• Cloud Services Key Skills
• Incident Management
• Problem Management
• Log Analysis
• Server Management
• System Monitoring
• Technical Support
• Best Practices
• Collaboration
• Analytical Skills
• Troubleshooting

📌 Production Support Lead (Chennai)
🏢 Dicetek
📍 Chennai