Job Requirements Job Details This role involves heading the divisional logistics to cater retail store(900), RS(24+), Ecom partners(Amazon & Flipkart), B2C(Domestic and Exports), Regional Labs, Central Fitting Labs and Reverse pick up operations. This role involves ensuring delivery alignment of all logistics requirement meeting business requirements This role involves Inbound and Out Bound logistics operations management with an spend to an extent of 35 Cr/Annum External Interfaces Internal Interfaces
· Logistic Partners
· Production Team
· Sales Tax Office
· Warehouse Team
· IATA
· Sourcing Team
· Franchises and Distributors
· All Sales channels
· Ecom Partners
· Retail Team
· IT team
· Legal, Finance, Commercial and Indirect tax Team
· Job Requirements Behavioural Skills
· Communication and soft skills
· Stakeholder Management
· Entrepreneurial drive
· Market Understanding
· Tactical Management Knowledge
· Analytical Tools – Excel, SAP, Python and other BI tools.
· Existing and cutting edge process and technology
· Geographic location and transportation network Pan India Process Contributions Process Contribution Process Outcome Performance Measure Process Management
· Ensuring pick up cutoff time is aligned and adhered with respect to region of operation.
· Flow of logistics operations is optimized on a dynamic basis.
· Actual Turn Around Time vs Promised Turn Around Time
· Aligning daily connection of load from respective location
· Process is aligned with business needs and current demographic scenario across country
· Daily review of alignment to promised Turn Around Time(TAT) through Vendor MIS.
· Ensuring end customer Satisfaction
· Delivery NPS Score
· Courier allocation for all channels based on mode of transportation, TAT, Cost and Pick Up time.(Energetic changes involved)
· Continuous improvement on current process leading to benchmarking in the industry
· Customer Experience
· Proactive planning and better equipped for challenging scenario
· TCO2 emission o TAT file circulation for all channels




· Reduce Carbon footprint – Carbon neutral by 2050 o Exception handling and Special requirements – Machine movement, Raw material supply to Lab, Store to store transfers, International shipping for high value orders, New store opening, pick up from vendor location to PEWH. o Complaint resolution within 48 hours o Daily Operational complaints to be solved within 1-2 hours
· Process Development o Report Automation – Order till Delivery, Dispatch Till delivery o Sustainable Development – Eco friendly and circular packaging o Focused Improvement in challenging locations o SAP and Vendor API integration o Dangerous Goods shipping – Domestic level Partner Management
· Review
· Customized improvement of various geographies
· Actual TAT vs Promised TAT o Performance review w.r.t. TAT, Delivery/Customer Experience o Location Improvement – review performance and action plan for top 10 locations
· Vendor development affecting logistics improvement Country wide o New Requirement discussion. o Load allocation and future projection
· Partner Development
· On boarding new courier partners with improved capability and capacity o Digitalization – Website development, dashboard creation, BI reports. o Process improvement – Process time reduction from first mile to Last mile.
· Weekly 30 minutes standup meet with all vendors o Follow up meeting of progress of improvement
· Agreements o Agreement Creation & Renewal o Half Yearly/Yearly price revision o Mid year price negotiation for dynamic scenarios o Pricing for special requirement – CFL
· New Vendor trail o Price negotiation o Location wise cost and performance comparison with current best vendor o Work closely with vendor for continuous improvement
- customizing the deliveries to our nature of business. o 1 month trial period – After the initial screening, the vendor is tested for the performance in various location.



Performance includes – Promised TAT vs Actual TAT, Time of delivery, Delivery experience at store/customer/RS point, CRM support from vendor, escalation scenario response, change management response.
· Monthly review of consistency of vendor performance and response Agreements Management o Agreement Creation & Renewal
· Statutory and regulatory documents in place for partnering with vendor for operations
· Annual renewal of agreement o Half Yearly/Yearly price revision o Mid year price negotiation for dynamic scenarios o Pricing for special requirement – CFL Cost Management
· Timely Vendor Payment
· Payment processing within the credit period.
· Expense with respect to Freight Outwards in the operating costs o Ensuring bill submission on time.
· Proper amount is payed
· Validation of Bills o Vendor Payments are subjected to validation of billing cost and agreement rates. Ensure there are no discrepancies.
· Cost Centre allocation
· Credit Note and insurance submission for lost and damaged shipment
· Monitoring Cost vs Budget as per business calls. People Management
· Monthly review with team
· Building capable and effective team
· Reduction in Complaints o Plan for the month
· Upskilling and constant learning
· Better Logistics Performance o Expectations o Challenges faced o Requirement discussion Work Experience Educational Qualification : Any Engg Degree with certification course in Logistics or Supply Chain Management or Product Management or any other relevant certification course or MBA in Supply Chain Management. Work

Experience:
Handled logistics operations for B2B & D2C business with minimum 5 years of experience in managing end to end operations and should have handled a team of 2 to 3 team members directly or in directly. Behavioral Skills
· Communication and soft skills
· Stakeholder Management
· Entrepreneurial drive
· Market Understanding
· Tactical Management Knowledge
· Analytical Tools – Excel, SAP, Python and other BI tools.
· Existing and cutting edge process and technology
· Geographic location and transportation network Pan India

📌 Logistics Executive (Chikkaballapur)
🏢 Titan
📍 Chikkaballapur