Company: MarketMen Consumer Connect & Events Pvt. Ltd.

Location:
Mumbai Work Type: Full-Time | On-Field Role Office: Kurla West, Mumbai Apply: [email protected] Website: www.marketmen.in About MarketMen MarketMen is an experiential marketing, events and brand activation company with decades of experience across:
• Brand Activations
• Corporate Events
• BTL Campaigns
• Exhibitions
• Retail Activations
• Employee Engagement
• Rural Marketing
• Festive & Community Activations
• Experiential Marketing
• Production & Fabrication
• Venue & Permission Management
• Technology-enabled engagement solutions As MarketMen expands, the role will also get exposure to other businesses and verticals associated with the MarketMen ecosystem. We are looking for an all-round professional who can think strategically, service clients, create ideas, manage operations and confidently step onto the field when required.

About the Role
This is not a desk-only Client Servicing role. The Client Servicing & Operations Manager will be responsible for managing existing clients, developing new business opportunities, creating campaign concepts and presentations, planning execution, coordinating vendors and actively participating in on-ground campaigns. The person should be equally comfortable sitting across the table from a Brand Manager and standing at a campaign venue solving an execution problem.

Key Responsibilities
Client Servicing
• Manage and grow relationships with existing MarketMen clients.
• Meet clients regularly to understand upcoming requirements and briefs.
• Proactively approach existing clients for upcoming campaigns and opportunities.
• Maintain strong communication before, during and after campaign execution.
• Ensure timely follow-ups on briefs, proposals, approvals and pending decisions.
• Build long-term client relationships leading to repeat business. New Business Development
• Participate in pitching MarketMen services to prospective clients.
• Attend meetings with new clients.
• Understand prospective client requirements and recommend suitable solutions.
• Identify opportunities for activations, events, retail branding, employee engagement and other MarketMen services.
• Support business development efforts with concepts, presentations and proposals.
• Follow up on proposals until closure or a clear decision is received. Concepts, Strategy & Presentations
• Understand client briefs and convert them into actionable campaign ideas.
• Develop event and activation concepts.




• Work with creative/design teams to prepare presentations.
• Create campaign flow, engagement ideas and implementation strategies.
• Prepare client presentations independently where required.
• Participate confidently in client pitches and presentations.
• Suggest innovative, practical and commercially viable solutions rather than only copying existing formats. Event & Activation Operations
• Plan and manage end-to-end campaign execution.
• Handle corporate events, activations, exhibitions and other experiential campaigns.
• Coordinate production, fabrication, AV, printing, logistics and manpower.
• Supervise installation, setup, rehearsals and event execution.
• Prepare execution checklists and timelines.
• Ensure timely and high-quality delivery.
• Handle last-minute operational challenges without compromising client experience.
• Travel for campaign execution whenever required. Venue, Permission & Stakeholder Coordination The role involves active field responsibilities including:
• Identifying suitable venues.
• Visiting venues for recce.
• Obtaining permissions from malls, societies, RWAs, corporate parks, colleges, commercial establishments and other relevant authorities.
• Coordinating with venue managers and stakeholders.
• Maintaining permission-related documentation.
• Negotiating venue and activation costs where required.
• Ensuring permissions are obtained before campaign execution. Candidates unwilling to undertake field visits or permissions-related assignments should not apply. Vendor & Partner Management
• Build and maintain a strong vendor ecosystem.
• Source new vendors whenever required.
• Negotiate rates independently.
• Compare vendor quotations and maintain cost discipline.
• Coordinate fabricators, printers, AV vendors, logistics providers, promoters and other partners.
• Maintain vendor performance records and backup options. Costing & Commercial Understanding
• Prepare preliminary campaign budgets.
• Understand production and execution costs.
• Negotiate with vendors.
• Evaluate quotations.
• Protect campaign margins.
• Identify unnecessary costs and alternative execution solutions. Reporting & CRM




• Maintain client, campaign and opportunity updates in the Company CRM.
• Update daily activities and follow-ups.
• Maintain meeting records.
• Update proposal status.
• Maintain campaign execution reports.
• Maintain vendor and permission information.
• Submit required daily / weekly / monthly reports. Key Result Areas Performance will be evaluated on:
• Existing client servicing quality
• Repeat business generated
• New client meetings and opportunities
• Proposal quality and conversion
• Campaign concepts developed
• Client presentations delivered
• Campaign execution quality
• On-time delivery
• Vendor management
• Cost control
• Permissions obtained
• Client satisfaction
• CRM/reporting discipline
• Initiative and ownership Who Should Apply Candidates should ideally have:
• 5–10 years of relevant experience
• Experience in events, BTL, activations, experiential marketing or advertising
• Strong client-facing communication
• Excellent presentation ability
• Solid PowerPoint / Google Slides skills
• Hands-on event operations experience
• Vendor management experience
• Basic costing and commercial understanding
• Ability to handle multiple campaigns simultaneously
• Willingness to travel and work on-ground
• Strong problem-solving attitude
• Ability to work under pressure
• Ability to think independently and take ownership This Role Is NOT Suitable For
• Candidates looking only for a desk job
• Candidates who only want Client Servicing without execution
• Candidates unwilling to travel
• Candidates unwilling to visit venues or obtain permissions
• Candidates uncomfortable with new client meetings
• Candidates who require constant supervision Preferred Assets
• Existing corporate client exposure
• Strong vendor network
• Experience with multi-city campaigns
• Experience in rural / retail activations
• Strong presentation skills
• Ability to prepare concepts independently
• Own laptop
• Own vehicle / two-wheeler
• Immediate joining capability Location MarketMen Consumer Connect & Events Pvt. Ltd. UGB 72, Paragon Plaza, Phoenix MarketCity Mall, LBS Marg, Kurla West, Mumbai – 400070 This is an on-field Mumbai role and regular travel across Mumbai/MMR will be required. Everyday reporting and attendance is managed on BLookForce CRM of MarketMen Apply Send your CV to: [email protected] Subject: Application – Client Servicing & Operations Manager

📌 Client Servicing (Mumbai)
🏢 Market Men Consumer Connect & Events
📍 Mumbai