Job Description
– Guest Relations Intern Company: Stay Ukiyo

Location:
Mumbai (In office) Employment Type: Internship Department: Guest Relations & Operations About Stay Ukiyo Stay Ukiyo is a hospitality and travel company focused on creating memorable holiday experiences through thoughtfully curated stays and personalized hospitality. Inspired by the Japanese concept of “Ukiyo,” meaning living in the moment, we take care of the details so our guests can focus on enjoying their time. With a growing portfolio of holiday homes and villas across India and Southeast Asia, we aim to deliver seamless, comfortable, and memorable guest experiences through professional service and attention to detail. Role Overview We are looking for an enthusiastic, proactive, and guest-focused Guest Relations Intern to join our team in Mumbai. The candidate will be responsible for assisting with guest communication, booking coordination, check-in and check-out processes, and ensuring that every guest receives a smooth and personalized experience. This role offers hands-on exposure to the hospitality and vacation rental industry, with opportunities to learn about guest experience management, property operations, and hospitality business processes.

Key Responsibilities
* Handle guest inquiries through calls, WhatsApp, emails, and other communication channels.
* Assist guests with booking-related queries, reservations, and special requests.
* Coordinate check-in and check-out processes with property managers and on-ground teams.
* Ensure timely communication with guests before, during, and after their stay.
* Coordinate with internal departments to resolve guest concerns and operational issues.
* Maintain accurate guest records, booking details, and feedback reports.
* Assist in preparing guest information guides, welcome messages,



and stay-related communication.
* Collect guest feedback and identify opportunities to improve service quality.
* Coordinate special guest requirements such as decorations, celebrations, transportation, chefs, and other add-on services.
* Ensure all guest interactions reflect Stay Ukiyo’s hospitality standards. Skills & Qualifications
* Excellent verbal and written communication skills.
* Strong interpersonal and customer service abilities.
* Good organizational and multitasking skills.
* Ability to handle guest concerns professionally and calmly.
* Basic knowledge of MS Office, Google Workspace, and other computer applications.
* Comfortable communicating through WhatsApp, calls, and emails.
* Fluency in English and Hindi; knowledge of Marathi or other languages is an advantage.
* A positive attitude, willingness to learn, and a genuine interest in hospitality and travel.
* Candidates pursuing or having completed a degree in Hospitality, Tourism, Business Management, or a related field are preferred.
* Prior experience in customer service, hospitality, or guest relations will be an added advantage. What You’ll Gain
* Practical exposure to the luxury hospitality and vacation rental industry.
* Experience in guest experience management and hospitality operations.
* Opportunity to work with a growing travel and hospitality brand.
* Hands-on learning in booking management, customer relationship management, and property operations.
* Opportunity to develop communication, coordination, and problem-solving skills.
* Potential for a full time chance based on performance. Ideal Candidate Someone who enjoys interacting with people, has a natural flair for hospitality, takes ownership of responsibilities, and believes that great hospitality lies in the little details. Join Stay Ukiyo and be a part of creating experiences worth remembering

📌 Guest Relations Coordinator (Mumbai)
🏢 Stay Ukiyo
📍 Mumbai