Role & responsibilities Hiring For: Workforce Lead

Location:
Ahmedabad Shift: Night Role Summary We are looking for a Workforce Lead to do workflow planning, production hours tracking, and resource allocation across teams. The role focuses on optimizing utilization, ensuring SLA adherence, and improving overall team productivity.

Key Responsibilities

- Plan and distribute work based on team capacity and deadlines
- Monitor daily production hours and utilization
- Track billable vs non-billable hours
- Prepare MIS reports and productivity dashboards
- Forecast manpower requirements based on pipeline
- Coordinate with Operations & HR for hiring and resource planning
- Identify productivity gaps and drive efficiency improvements Requirements
- 4-8 years of experience in Workforce Management / Operations Planning
- Experience in KPO / BPO / US Accounting environment preferred
- Solid Excel and data analysis skills
- Good understanding of utilization and capacity plannin

📌 Workforce Lead (Ahmedabad)
🏢 KMK Ventures
📍 Ahmedabad