Job Summary We are looking for a confident and result-oriented Telecalling & Lead Management Executive for our Real Estate Sales Team. The candidate will be responsible for contacting prospective customers who have shown interest in our projects, understanding their property requirements, generating qualified leads for the Sales Team, and maintaining regular follow-ups and customer records.
Key Responsibilities
2. Contact prospective customers who have expressed interest in the real estate projects and conduct regular outbound calls to understand their requirements and assess their interest. 3. Understand customers' requirements, including property preferences, budget, location, purpose of purchase and investment plans. 4. Identify potential customers and generate qualified leads for the Sales Team. 5. Coordinate with the Sales Team and arrange customer meetings, site visits and further discussions. 6. Follow up with customers after Sales Team meetings and site visits to understand their feedback and interest level. 7. Maintain regular communication with customers and provide timely updates regarding project details and meeting status. 8. Maintain accurate customer databases, call records, lead status and follow-up schedules. 9.
Prepare daily calling reports, lead generation reports and follow-up reports for management. 10. Coordinate with the Sales Team to track lead progress and ensure no potential customer is missed. 11. Update all customer interactions and activities in Excel/CRM on a daily basis. Required Skills & Qualifications
- Graduate in any discipline.
- Excellent verbal communication skills in English and Hindi.
- Valuable English-speaking skills are mandatory.
- Basic computer knowledge with proficiency in MS Excel, MS Word and email communication.
- Good telephone etiquette and customer-handling skills.
- Strong follow-up, coordination and interpersonal skills.
- Ability to maintain records and prepare daily reports.
- Target-oriented, disciplined and proactive approach. Performance Expectations (KPIs)
- Approximately 60+calls per day.
- Quality and accuracy of customer requirement collection.
- Number of qualified leads generated and transferred to the Sales Team.
- Timely follow-ups after customer meetings and site visits.
- Accuracy of daily reports and CRM/customer database updates.