Industry: Skill Development and professional Training

Location:
Calicut, Kerala Employment Type: Full time | Onsite

Experience:
0–2 Years (Freshers can also apply) Educational Qualification
- Master's degree in Social Work (MSW) or Psychology is required.
- Relevant experience in student counselling, student coordination or relationship management will be an added advantage. Job Summary We are looking for a proactive, empathetic and approachable Student Relations Executive to manage student interactions, provide guidance and ensure a positive learning experience throughout their training journey. The candidate will act as a key point of contact between students, trainers and the institute's management, supporting student engagement, well-being and overall development. Roles & Responsibilities
- Handle student enquiries through phone calls, WhatsApp and in-person interactions.
- Guide prospective students regarding available courses, training programmes, fees and admission procedures.
- Coordinate student admissions, registrations and onboarding.
- Maintain regular communication with enrolled students and address their queries and concerns.
- Monitor student attendance, participation, engagement and course progress.
- Coordinate with trainers regarding class schedules, batch timings, student performance and individual concerns.
- Provide basic student counselling and emotional support when required, referring sensitive or specialised concerns to appropriate professionals.




- Collect student feedback and support improvements in the learning experience.
- Follow up with students regarding attendance, pending fees and course completion.
- Assist in organising workshops, seminars, placement activities and other institute events.
- Maintain accurate student records and regularly update databases and reports. Required Skills
- Good communication and interpersonal skills.
- Strong listening, counselling and student-handling abilities.
- Empathy, patience and a student-focused approach.
- Basic understanding of Graphic Design, UI/UX Design and Digital Marketing courses.
- Familiarity with creative and digital marketing tools such as Canva, Photoshop, Illustrator, Figma and basic digital marketing concepts will be an advantage.
- Basic computer knowledge and familiarity with MS Office / Google Sheets.
- Good coordination, follow-up and problem-solving skills.
- Ability to handle multiple tasks and maintain student records.
- Good Malayalam and English communication skills. Preferred Candidate Profile
- Patient, responsible, approachable and organised.
- Confident in communicating with students and parents.
- Interested in student development, counselling and the education sector.
- Ability to identify student concerns and handle them professionally.
- Ability to work collaboratively with trainers and management. Pay: ₹15,000.00
- ₹20,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid sick time Work

Location:
In person

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