Job Duties & Responsibilities
- To interact with hospital insurance patients.
- Create WhatsApp groups to provide/share information.
- Collecting necessary documents from Patient /Hospital.
- Coordinate with internal medical and Ops team for initial approval.
- Cross checking the files before sharing with the approval team.
- Educating patients about deduction.
- To create awareness about reimbursement claims. (Pre & Post Hospitalization)
- Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
- Follow-up and provide Updates to the clients
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader,



Regional Manager Claims Assistance, Manager Operations and Business Head as necessary. Qualifications & Skills.
- Any Diploma, Graduation / Under Graduation
- Should have good listening & analytical skills
- Excellent interpersonal & communication skills Experience
- Worked in Hospital or Insurance 6 months to 02 years. (added advantage) Additional Skills.
- Strong verbal skills
- Solid problem-solving skills and enthusiasm for new tasks and challenges
- Relationship building skills.
- Ability to multitask and prioritize, with a strong work ethic and attention to detail
- Ability to operate with a high level of confidentiality and professionalism CONTACT DETAILS: HR Gayathri (phone hidden)

📌 Front Desk Officer (Pune)
🏢 Karthika Consulting & Solutions
📍 Pune