## Job highlights
- Experience handling international customers and escalations with strong problem-solving skills
- Manage premium customer experience, booking and reservation, escalation handling, conflict resolution, and cross-functional coordination Role &

responsibilities:

- Premium Customer Experience
- Booking & Reservation Management
- Guest & Host Assistance
- Escalation Handling
- Conflict Resolution
- End-to-End Case Ownership
- Customer Communication
- Problem-Solving & Decision-Making
- Customer Retention & Satisfaction
- Quality & Performance
- Cross-Functional Coordination Preferred candidate profile
- Excellent verbal and written English communication.
- Solid customer-handling and interpersonal skills.
- Experience handling international customers.
- Experience managing escalations and difficult customer situations.
- Strong problem-solving and decision-making abilities.
- Empathy, patience and customer-first approach.
- Ability to work in a fast-paced environment.
- Good understanding of customer service metrics such as CSAT, AHT, FCR and SLA.

📌 Premium Support Executive (Delhi)
🏢 Manning Consulting
📍 Delhi