Roles & Responsibilities
- Handle inbound phone and chat interactions confidently and collaboratively.
- Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
- Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
- Schedule follow-ups based on purchase intent and agree clear next steps with customers.
- Capture Voice of Customer and Voice of Business feedback for continuous improvement. Technical Requirement
- Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
- Experience with consumer customers preferred, with 3C product experience an advantage.




- Native or near-native proficiency in the supported language and strong market cultural awareness.
- Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
- Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors. Additional Responsibility Total Exp
- 2-4 Years Education
- Any Graduate Location
- Bangalore/Hyderabad Shifts
- Night Shifts (24/7
- Adaptable shifts) Educational Requirement Graduate Preferred Skills Customer Service Service Line BPO Service Line

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru