## Job highlights
- 1-13 years experience in BPO/Call Centre WFM roles with strong RTA software proficiency and rostering expertise
- Monitor real-time data, optimize forecasting and scheduling, develop RTA reports, and adjust staffing during peak periods Roles and

Responsibilities:

- Monitor and analyze real-time data to optimize WFM operations, ensuring accurate forecasting and scheduling.
- Develop and maintain complex reports using RTA tools to track key performance indicators (KPIs) such as AHT, shrinkage, and labor costs.
- Collaborate with team members to identify areas for improvement and implement process changes that drive efficiency gains.
- Provide expert-level support during peak periods by analyzing demand patterns and adjusting staffing levels accordingly. Job

Requirements:

- 1-13 years of experience in a similar role within the BPO/Call Centre industry.
- Strong proficiency in RTA software applications for workforce management.
- Excellent analytical skills with ability to interpret large datasets effectively.
- Experience with rostering processes, including creating effective schedules that meet business needs.

📌 WFM Real Time Analyst (Mumbai)
🏢 TP
📍 Mumbai