Dear Candidate , We have a outstanding openings in Neogrowth Credit Private Limited
- Regional Collection Manager.
- Daily monitoring of all groups for the locations assigned
- Ensure locations targets are aligned to targets for Pan India
- Location travel as an when required for review and to ensure performance is at par
- Target to achieve monthly targets for all assigned locations and monitor performance
- To ensure minimal flows to higher buckets / Group
- Monitoring of Bucket movement within each group
- Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers
- Micro level daily tracking of Collections for each merchant and highlight risk associated if any
- Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance
- Performance level matrix is shared with seniors basis required frequency to get Portfolio insights
- Location and Pan India level performance matrix is shared frequently to uplift existing performance
- Daily follow-ups for non-receipt of repayments (DNP)
- Resolving service issues impacting Portfolio Performance
- Conduct Mystery Shopping as a measure to control account not performing
- Update feedback trails on system and sending daily collection reports to the concerned reporting head.
- To regularly visit delinquent customer / merchant for the updation of overdue amounts
- To effectively manage all customer/ merchant related complaints and issues. Qualification
- Minimum 10-12 years relevant experience needed in handling multiple locations across all groups
- Collection of consumer loans/ business loans
- Minimum a graduate (in any field).
- Preferably a DRA (Debt Recovery Agent) certified professional
- I od knowledge of Computers (MS Office, email communication) Interested candidate can share resume on
[email protected]
📌 Regional Collection Manager (Ahmedabad)
🏢 NeoGrowth Credit
📍 Ahmedabad