## Job highlights
- Graduate in any discipline, fresher or experienced, comfortable with 24*7 shifts
- Provide real-time chat and email customer support, troubleshoot issues, maintain professional written communication, and collaborate with internal teams
- Pay 22k in hand, 25k CTC for freshers Hello Everyone, Below is the
job description
PFB the JD
- WFO
- Jaipur Job Role: Chat support role Core Resp
Job Description
Join us in Jaipur,PRATAP NAGAR as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence. Responsibilities Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential.
Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement
Key Responsibilities
- Resolve customer queries in real-time via chat and email platforms.
- Maintain qualified grammar, tone, and formatting in all written communication.
- Meet key performance metrics, including response time and customer satisfaction scores.
- Navigate multiple internal systems simultaneously to troubleshoot client issues.
- Pay-22 k In hand -25 k ctc for fresher Education and Experience
- Graduates in any discipline.
- Fresher / Experienced.
- 5 Days a week.
- Comfortable in 24*7 Environment. Logistics and Transport
- Remote Work: This is strictly an on-site role, not open to remote candidates.
📌 We are hiring For Chat support II Jaipur- Pratap Nagar Teleperformance
🏢 TP
📍 Jaipur