Immediate Joiner Only Location
- Bangalore ( local candidates only) Role
- IT Helpdesk Engineer role/Tech Agent Work from Office Job Summary: Looking for a Junior Helpdesk Technical Agent having around 3 to 5 yrs of experience in helpdesk roles.
- The ideal candidate will be the first point of contact for end users seeking technical assistance.
- Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system.
- Bachelors degree in computer science, Information Technology, or related field.
- Basic understanding of Windows OS, MS Office, and common hardware components.
- Experience with ticketing systems like JIRA, ServiceNow
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).,
- Troubleshoot hardware, software, network, and printer issues.
- Assist in setting up recent users systems (laptops, desktops, email accounts, etc.).
- Install and configure software applications and updates.
- Maintain an accurate log of support requests and resolutions.
- Ability to work independently with little direction and supervision
- Superior interpersonal skills, strong adaptability skill, and superior verbal and writing communication skills.

📌 Tech Agent (Bengaluru)
🏢 Everforth India Private
📍 Bengaluru