Key Responsibilities
1. Daily Floor Management
- Run the morning huddle: targets, priority buckets, key reminders.
- Sit with TLs on PTP stock and check PTP quality and follow-up plans.
- Review previous day's closing and identify gaps by bucket, team, and caller.
- Push targets through the day and agree corrective actions with TLs. 2. Quality Control and Audit
- Audit sampled calls daily (recordings and live monitoring).
- Escalate compliance breaches immediately and track repeat offenders.
- Give feedback to callers and TLs. 3. Floor Observation
- Stay on the floor to observe script adherence, dialer usage, idle time, and discipline.
- Handle floor escalations and complaints through to resolution. 4. Training and Communication
- Weekly session with TLs and callers on COC, compliance, and call quality.
- Share all company updates (policy, process,, regulatory) with the floor. 5. Reporting
- Send an EOD report to the Agency Manager: collection vs. target, PTP and broken-PTP status, audit findings, escalations, attendance, and next-day plan. Key Performance Indicators
- Collection and bucket resolution vs. target




- PTP conversion and broken-PTP rate
- Audit coverage and average QC score
- Compliance and COC violations, and closure time
- Complaint count and resolution TAT
- EOD reporting accuracy and timeliness Qualifications and Experience
- BA (Bachelor of Arts) or equivalent graduate degree.
- Prior experience in collections, NBFC, or call quality and audit is a plus, but not mandatory.
- Freshers are welcome if they have a smart approach, give to-the-point answers, and think logically. Job Nature
- Full-time, on-site, with continuous floor presence during calling hours.
- Fast-paced, target-driven, and compliance-sensitive.
- Daily rhythm: huddle, PTP review, target push, audits, floor rounds, EOD report.
- Weekly training and interaction session.
- Extended hours may be needed near month-end and campaign periods.
- Direct accountability for floor performance and NBFC/COC compliance. Pay: ₹37,500.00
- ₹50,000.00 per month

Advantages:
- Provident Fund Work

Location:
In person

📌 Junior Floor Supervisor (Navi Mumbai)
🏢 Kreon Financial Services
📍 Navi Mumbai