Role & responsibilities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control Shift Timings
- Night Shift
- Rotational
- Split WO
- RTO Preferred candidate profile

📌 Customer Service Representative (Bengaluru)
🏢 Manpowergroup Services India
📍 Bengaluru