## Job highlights
- 0-4 years experience in customer service with proficiency in blended process, chat, email, and non-voice communication
- Handle customer inquiries via email, chat, and non-voice channels; resolve issues and maintain CRM records Roles and
Responsibilities:
- Handle customer inquiries through email, chat, and non-voice channels in a timely and productive manner.
- Resolve customer issues by providing accurate information, troubleshooting, and escalating complex cases when necessary.
- Maintain records of all interactions with customers using CRM software to ensure seamless data tracking.
- Collaborate with internal teams to resolve technical issues related to products or services. Job
Requirements:
- 0-4 years of experience in a similar role (customer service/call center).
- Proficiency in blended process, chat process, email, and non-voice communication skills.
- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.