We are looking for an experienced ServiceNow CSM Functional Consultant / Business Analyst to provide practical project guidance and support to a working professional involved in a ServiceNow ITSM-to-CSM migration project. The candidate should help the learner understand client requirements during meetings, interpret business needs and translate them into appropriate ServiceNow CSM functional and technical requirements.

Key Responsibilities
- Assist in understanding and analysing client business requirements.
- Provide guidance during client meetings and requirement-gathering sessions.
- Explain ServiceNow CSM modules, functionalities and workflows.
- Help translate business requirements into functional specifications.
- Guide on requirement documentation and user stories.
- Explain the differences between ServiceNow ITSM and CSM.
- Assist in understanding customer service workflows and case management.
- Provide guidance on process mapping and solution design.
- Support communication with clients and stakeholders.
- Help the learner understand project deliverables and implementation activities. Required

Skills:
- Strong expertise in ServiceNow CSM.




- Valuable understanding of ServiceNow ITSM.
- Experience in requirement gathering and business analysis.
- Knowledge of customer service workflows, case management and CSM configuration.
- Experience preparing BRDs, FRDs, user stories and functional documentation.
- Strong client communication and stakeholder management skills.
- Ability to explain technical and functional requirements clearly. Preferred Candidate Profile:
- 5+ years of experience in ServiceNow consulting.
- Prior experience as a ServiceNow CSM Functional Consultant or Business Analyst.
- Experience attending client meetings and handling requirement discussions.
- Strong understanding of ITSM-to-CSM transformation projects.
- Ability to provide practical, real-time project guidance. Engagement: Offline / In-person support.

How to Apply
Interested candidates are requested to share their updated resumes, relevant CSM project experience and availability. [email protected] (phone hidden) Pay: ₹500.00
- ₹700.00 per hour Expected hours: 5.0 per week Work

Location:
In person

📌 Service now CSM Functional Consultant (Hyderabad)
🏢 Gritty-tech academy
📍 Hyderabad