## Job highlights
- 1-6 years experience in BPO/Call Centre with strong knowledge of QC Tools like 7QC and Call Audit
- Conduct call audits, perform root cause analysis using Fishbone and Pareto, monitor calls, and identify improvements through QC tools Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Perform root cause analysis on calls using tools like Fishbone, Pareto Analysis, and Six Sigma Quality.
- Monitor calls for quality assurance purposes.
- Identify areas of improvement through QC Tools such as Call Calibration and Voice Analysis.
- Collaborate with team members to resolve issues related to call quality. Desired Candidate Profile
- Solid understanding of QC Tools and techniques (e.g., 7QC, Call Audit).
- Excellent communication skills with ability to work effectively in a team environment.
- 1-6 years of experience in a similar role (BPO/Call Centre).
- Ability to analyze data from various sources (calls) to identify trends and patterns. LOCATION-JAIPUR INTERESTED CANDIDATES REACH ME ON THIS MAIL ID [email protected]

📌 Quality Analyst (Jaipur)
🏢 TP
📍 Jaipur