Job Overview We are looking for a responsible and organized individual to handle customer queries, support daily order operations, and manage basic administrative activities at Kaaikani. Job Responsibilities 1. Customer Support
- Handle customer queries through calls, WhatsApp and other communication channels.
- Assist customers with order placement, cancellations, refunds & delivery-related queries.
- Ensure timely follow-ups and customer satisfaction.
- Making Outbond calls for feedback 2. Order Management
- Monitor daily customer orders and verify order details.
- Assign orders to the respective delivery personnel.
- Coordinate with the packing and delivery teams to ensure timely dispatch. 3. Stock Management
- Monitor daily product availability and update stock details in the system.
- Coordinate with the procurement team regarding stock shortages.
- Ensure accurate inventory records and avoid overselling. 4. Price & Product Updates
- Update product prices based on management instructions and market price changes.
- Add, modify or deactivate product listings when required.
- Verify product details,



availability and pricing before updating. 5. Admin Activities
- Maintain daily operational records and reports.
- Coordinate with internal teams for smooth order processing.
- Support day-to-day administrative and operational activities. Required Skills
- Good verbal communication skills in Tamil and English.
- familiarity with MS Office & Excel.
- Valuable listening, problem-solving, and interpersonal skills.
- Patience and a positive attitude towards customers.
- Ability to handle multiple customer queries efficiently. Eligibility
- Any UG Degree
- Freshers and experienced candidates can apply.
- Willingness to work in rotational shifts, if required. Pay: ₹10,000.00
- ₹20,000.00 per month Application Question(s):
- A customer orders a product that is out of stock. What will you do?
- Have you worked with stock or inventory management?
- How would you manage multiple customer queries at the same time?

Location:
- Madurai, Tamil Nadu (Required) Work

Location:
In person

📌 Customer Support (Madurai)
🏢 HASHTAG BILLING SOLUTIONS
📍 Madurai