Role Overview: The position involves leading a Customer Care Centre with 20+ team members across three key functions:
- Quotation Management
- Order Booking
- Order Execution

Key Responsibilities

- Lead customer care and customer operations with a focus on customer satisfaction.
- Manage enquiry handling, quotation preparation and timely delivery of quotations.
- Oversee order booking, order processing and execution for projects and transactional business.
- Ensure on-time order delivery and coordinate with supply chain teams.
- Handle customer interactions, escalations and complaints.
- Manage customer inspections and ensure timely resolution of issues.
- Prepare sales forecasts, monthly billing plans and support SIOP activities.
- Drive inventory management and improve operational processes.
- Act as the Business Process Owner for Quotation Management Platform (QMP) and Order Management Platform (OMP).




- Lead and develop a high-performing customer operations team. Required Skills &

Experience:

- 20+ years of experience in Customer Operations, Inside Sales Management or Customer Interaction.
- Solid people management and leadership skills.
- Knowledge of SAP SD and WM.
- Good understanding of supply chain and SIOP processes.
- Experience in pre-sales, sales and post-sales operations.
- Strong customer relationship and escalation management skills.
- Experience in manufacturing, electrical, switchgear or industrial automation industries is preferred.
- MBA or equivalent in Operations Management preferred. BE Mechanical/Electrical is an added advantage. Interested candidate can apply [email protected]

📌 Head Customer Care Centre (Bengaluru)
🏢 BVR People Consulting
📍 Bengaluru