Key Responsibilities

- Handle employee and manager queries related to payroll, benefits, leave, compensation, HR policies, and employee data.
- Manage employee requests through case management systems and ensure timely resolution.
- Coordinate with third-party payroll vendors such as ADP for accurate and timely payroll processing.
- Validate employee data changes and support end-to-end payroll activities.
- Maintain and update HR knowledge articles and employee self-service documentation.
- Support Workday HCM or similar HRIS processes.
- Assist with payroll audits, statutory compliance, and year-end activities.
- Participate in UAT, HR system enhancements, and AI-driven process improvement initiatives.
- Maintain strict confidentiality while handling sensitive employee information. Mandatory Skills & Requirements
- Minimum 2 years of experience in HR operations, payroll, or shared services.
- Experience supporting APAC payroll,



preferably India, Australia, and Singapore.
- Knowledge of payroll compliance, statutory deductions, and contributions such as PF, Superannuation, and CPF.
- Experience with end-to-end payroll coordination and third-party payroll vendors such as ADP.
- Exposure to Workday HCM or similar HRIS platforms.
- Experience using case management tools or employee support portals.
- Solid communication, problem-solving, and customer service skills.
- Ability to manage multiple priorities with attention to detail and confidentiality.
- Interest in AI tools, automation, and continuous process improvement. Preferred: Experience in a multinational HR shared services environment supporting employees across multiple APAC countries.

📌 ES People (Hyderabad)
🏢 BCforward
📍 Hyderabad