About the Role
We are looking for a Senior Oracle EBS R12 Sales & Service Functional Support Analyst to join our global Level 2 Enterprise Support organization in Bengaluru. You will ensure smooth order fulfillment, aftermarket spare parts logistics, and customer service operations across our global manufacturing and distribution footprint. What You Will Do: 1. Provide L2 functional support across Oracle Order Management (OM), Shipping Execution, Inventory, Advanced Pricing, WMS, and Installed Base. 2. Troubleshoot complex Order-to-Cash (O2C) issues including order holds, pick/pack/ship confirmations, RMA/returns, invoicing interfaces, and warranty system integrations. 3.
Support monthly/quarterly inventory close activities and execute root-cause analysis (RCA) using SQL. 4. Collaborate with global business users across North America and EMEAR to drive continuous service improvements. What We Are Looking For: 1. 5–8+ years of hands-on functional support experience in Oracle EBS R12.2+ Sales, Logistics, and Service modules (OM, Shipping, INV, Pricing, Installed Base/WMS). 2. Deep understanding of Order-to-Cash and aftermarket distribution flows in a multi-org, multi-currency environment. 3. Solid SQL querying skills for data analysis and issue resolution. Hands-on experience in SLA-driven production support (ServiceNow) and clear communication with global teams.