Technical Lead-ServiceNow

Location:
Hyderabad

Job Type
Full-Time

Experience:
10+ Years We are looking for an experienced Technical Lead for ServiceNow to drive end-to-end technical delivery, including solution design, development, implementation, integrations, AI-powered capabilities, continuous platform improvement, and production support. The role requires strong hands-on technical expertise to translate business requirements into scalable enterprise ServiceNow solutions and make key architectural decisions. The individual will lead a team of developers, establish development standards, and ensure high-quality delivery. They will also act as the primary technical point of contact, collaborating with enterprise architects, product owners, business stakeholders, and cross-functional engineering teams to drive successful platform delivery.

Key Responsibilities
Technical Ownership & Solution Design
- Take end-to-end technical ownership of ServiceNow implementations, enhancements, and platform initiatives.
- Lead technical solution design and translate complex business requirements into scalable ServiceNow solutions.
- Define technical approaches, development strategies, platform configurations, and integration architecture.
- Evaluate technical feasibility, identify risks, and recommend appropriate solutions.
- Ensure solutions align with ServiceNow architecture, platform capabilities, scalability, security, and development best practices.
- Own technical decisions related to customization, configuration, integrations,



and platform optimization Required

Qualifications:

- 10+ years of overall IT experience with significant hands-on ServiceNow development experience.
- Proven experience leading ServiceNow technical implementations and development initiatives.
- Strong hands-on expertise in ServiceNow platform development and configuration.
- Experience with ServiceNow Now Assist and Generative AI capabilities.
- Robust JavaScript and ServiceNow scripting expertise.
- Experience across ServiceNow ITSM, HRSD, and SPO modules.
- Strong understanding of ServiceNow architecture, platform design, and development standards.
- Expertise in REST/SOAP API integrations.
- Strong experience with Flow Designer and Integration Hub.
- Experience in technical design, solution implementation, code reviews, and production support.
- Experience mentoring developers and providing technical directions.
- Strong stakeholder management, communication, and problem-solving skills. Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Application Developer (CAD).
- Experience with Now Assist / GenAI.
- Experience with ServiceNow custom application development.
- Experience working in large enterprise environments.
- Experience supporting ServiceNow upgrades and platform migrations.
- Agile/Scrum experience.
- Experience mentoring junior developers or providing technical leadership.

📌 Technical Lead (Hyderabad)
🏢 Daten Technology Solutions
📍 Hyderabad