a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Role Overview The MDM Operator is responsible for executing and maintaining high-quality master data across enterprise systems, ensuring data accuracy, consistency, governance compliance, and operational efficiency. The role supports business functions by managing master data lifecycle activities, performing data quality validations, resolving data issues, and ensuring adherence to established MDM standards, policies, and service level agreements (SLAs). The position collaborates with business stakeholders, data stewards, governance teams, and technical teams to enable reliable master data for business operations, analytics, reporting, and AI-driven initiatives.

Key Responsibilities
- Execute end-to-end master data creation, update, extension, and deactivation requests across domains such as Customer, Vendor, Product, Material, and Finance.
- Validate incoming requests against business rules, governance standards, and data quality requirements.
- Perform routine data quality monitoring, cleansing, enrichment, and remediation activities.
- Ensure compliance with MDM policies, controls, and audit requirements.
- Identify, investigate, and resolve master data issues within defined SLAs.
- Support business users by providing operational guidance on master data processes and workflows.
- Collaborate with Data Stewards, Governance Leads, and IT teams to resolve data-related challenges.
- Maintain process documentation, standard operating procedures (SOPs),



and knowledge repositories.
- Monitor workflow queues and prioritize requests based on business impact and criticality.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance data quality, processes, and automation. Core Decisions
- Determine whether master data requests meet validation and governance requirements.
- Select appropriate workflow paths and processing methods based on predefined business rules.
- Assess data quality issues and determine suitable corrective actions within approved authority limits.
- Prioritize daily workload to meet service levels and business commitments.
- Escalate complex data, process, or system issues to Data Stewards, Governance Leads, or Technical Support teams.
- Recommend updates to MDM procedures, process controls, and documentation to improve operational effectiveness.
- Identify recurring data quality issues and propose preventive measures. Preferred Skills & Qualifications (Capgemini Style Addition)
- Experience with SAP MDG, SAP S/4HANA, Informatica MDM, Oracle MDM, or similar platforms.
- Robust understanding of Data Governance, Data Quality, and Master Data Management principles.
- Knowledge of Customer, Product, Supplier, Material, or Financial Master Data domains.
- Experience working with ServiceNow, Jira, SAP workflows, or ticketing systems.
- Strong analytical and problem-solving capabilities.
- Effective stakeholder communication and collaboration skills.
- Exposure to data quality tools, reporting dashboards, and process automation initiatives.

📌 Master Data Management Specialist I Chennai
🏢 Capgemini
📍 Chennai