JOB DESCRIPTION
I. JOB DETAILS Job Title Manager / Sr. Manager
- Housekeeping Reporting Supervisor GM
- Operations II. JOB PURPOSE To deliver set standards of cleanliness and upkeep, In-charge for Linen and Laundry and to ensure compliance to set/ defined Housekeeping Standards and provide hygienic workplace. III.

KEY RESPONSIBILITIES
Core Responsibilities
- To keep the motivational standards of team high at all times.
- To plan & monitor deployment of Housekeeping staff.
- To ensure quality standards of cleanliness of entire premises.
- To ensure grooming & hygiene standards of all staff.
- To indent and ensure availability of linen, uniforms, stationary and other non-medical supplies.
- To maintain inventory of linen, uniforms, other supplies and discards.
- To ensure adherence to linen/uniform specifications.
- To observe all rules and procedures in respect of Hygiene, Health and Safety and Fire Prevention.
- To be responsible for: Customer amenities, Interior decoration, Laundry/Linen, Pest control & Waste Management.
- To allocate duties to Housekeeping staff.
- To inspect & audit Vendors to ensure standards of hygiene, cleanliness & maintenance are met.
- To provide Training to all Housekeeping staff.
- To make Budgets for Housekeeping department.
- To track Expenses and control Costs.
- To be well groomed, punctual & adhere to company policies and practices.




- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To comply with patient safety policy.
- To ensure safe utilization of equipment and proper waste disposal system. IV. KEY PERFORMANCE INDICATORS Measurable Deliverables
- Complaints per month in housekeeping department to be less than 5
- TCEQ ratings per month for Excellent & Satisfactory greater than or equal to 95%
- Records and Tracking sheets compliance to be 100%
- Training sessions per month to be 4 to 5 nos. V. JOB REQUIREMENTS Minimum Qualifications Graduate in Hotel Management / Equivalent Experience 10 to 15 year of relevant experience in a big institutional / healthcare setup. Behavioural Skills
- Planning / Organizing
- Leading by Example
- Problem Solving & Decision Making
- Ability to handle multiple priorities
- High Professional ethics and standards
- Ability to train and monitor workforce Language Skills English, Hindi VI. KEY INTERACTIONS Key Internal Contacts
- Head
- Support
- Front Office
- Nursing Superintendent
- Zonal Heads
- Nurses Key External Contacts
- Vendor Staff
- Supervisor GDAs

📌 Head - Housekeeping (New Delhi)
🏢 Max Healthcare
📍 New Delhi