Role & responsibilities
- Understand SLA requirements and ensure operational execution as per client expectations
- Coordinate with the vendor team for deployment of Aadhaar Enrolment Centres
- Monitor smooth functioning and output of enrolment centres
- Handle branch-level escalations and resolve issues promptly
- Train operators periodically in line with UIDAI guidelines
- Ensure service quality and proper training for all operators
- Monitor enrolment performance and quality across branches as per UIDAI standards
- Plan proactively to improve production outcomes
- Conduct surprise audits to ensure compliance
- Prevent and report any fraudulent activities at enrolment centres
- Resolve technical issues within stipulated timelines to avoid downtime
- Document all activities with relevant evidence




- Prepare and submit MIS reports to the client daily
- Participate in weekly review meetings and report progress
- Take initiative to improve processes and share suggestions with management Analyze competitor activity and identify potential areas for improvement Preferred candidate profile
- Must be multilingual with robust proficiency in Hindi, Tamil, and English
- Good operations and customer service skills
- Effective team and vendor management
- Strong interpersonal and client relationship skills
- Ability to work independently as well as within a team
- Proficiency in Excel and PowerPoint for presentations

📌 Project Associate (Salem)
🏢 VeeTechnologies
📍 Salem