Task & Coordination Manager Company: RIMS Remote Monitoring

Location:
Raipur, Chhattisgarh | Remote Coordination from Noida Office

Experience:
5-8 Years Qualification: Graduate; MBA/PGDM in Operations/Management preferred Department: Operations / Monitoring Reporting To: Noida Monitoring Head / Overall Monitoring Head Job Summary We are looking for an experienced and responsible Task & Coordination Manager to manage the complete task allocation, follow-up, escalation, and closure cycle for issues identified through remote monitoring. The role will be responsible for ensuring that every task has a transparent owner, priority, deadline, follow-up, supporting evidence, and verified closure. The position will involve coordinating remotely with teams across a large Medical College & Hospital campus in Raipur, including the Hospital, Medical College, Hostels, and associated facilities. The ideal candidate should have strong experience in operations, facility management, helpdesk, service delivery, task coordination, command-centre operations, or project coordination, along with excellent follow-up and MIS management skills.

Key Responsibilities

- Receive and review tasks/issues identified by Noida and remote monitoring teams.
- Assign tasks to the appropriate person/department with clear priority and deadlines.
- Maintain and update a live task tracker covering:
- Open
- In Progress
- Pending
- Overdue
- Closed
- Follow up with responsible teams until tasks are successfully completed.
- Verify task closure through appropriate evidence such as photos, videos, ticket updates, or approved documentation.
- Ensure that no task is marked closed without adequate supporting evidence.
- Monitor SLA timelines and escalate overdue or high-priority tasks to the concerned management.
- Coordinate with Raipur departments, vendors, facility teams, and Noida management.
- Prepare and share daily MIS reports covering pending, overdue, and closed tasks.




- Monitor recurring issues and identify opportunities for preventive/corrective action.
- Coordinate action points arising from:
- Helpdesk and ticket-resolution workflows
- Hospital, Medical College and Hostel maintenance/cleaning
- CCTV-related incidents
- Video-call inspection observations
- Pharmacy audit observations
- Management instructions and special assignments
- Ensure timely communication and escalation between multiple teams.
- Drive tasks from identification to verified closure. Required Skills
- Strong ownership and accountability
- Excellent follow-up and coordination skills
- Task and ticket tracking
- SLA and deadline management
- MIS reporting and data tracking
- Good knowledge of MS Excel / Google Sheets
- Remote team coordination and management
- Vendor and cross-functional coordination
- Escalation and conflict-handling skills
- Strong verbal and written communication
- Proficiency in Hindi and English
- Ability to manage multiple tasks and priorities simultaneously Preferred Experience Candidates with experience in any of the following areas will be preferred:
- Hospital / Medical College Operations
- Facility Management
- Helpdesk / Ticketing Operations
- Command Centre / Remote Monitoring
- Large Campus Operations
- Service Delivery
- Project Coordination
- Quality Assurance / Audit Coordination
- Workforce Management Candidate Profile
-

Experience:
5-7 years
- Graduate in any relevant discipline
- MBA/PGDM in Operations, Management or a related field will be an advantage.
- Strong ownership and ability to drive tasks to closure.
- Comfortable coordinating with multiple departments and teams remotely.
- Should be proactive in follow-ups and escalation.
- Candidates with relevant operational experience will be preferred over purely administrative profiles. Job Location FCS Software Solutions Plot No. 83, Noida-Dadri Road, Noida 201301, Uttar Pradesh, India Nearest Metro: Noida NSEZ Phase 1 Google Maps: FCS Software Solutions Office Timings 09:30 AM 06:30 PM (Monday to Saturday) Contact Details Poorvi Choudhary HR Executive (phone hidden)

📌 Walk-in || Task (Noida)
🏢 FCS Software Solutions
📍 Noida