Role & responsibilities
- Manage customer interactions through calls, WhatsApp, emails, and other communication channels.
- Build and maintain strong relationships with prospective and existing clients.
- Provide accurate information regarding membership plans, services, and customer queries.
- Conduct regular follow-ups to ensure client engagement, satisfaction, and retention.
- Resolve customer concerns, complaints, and service-related issues in a timely and professional manner.
- Maintain accurate records of client interactions, feedback, and service updates within the CRM system.
- Coordinate with internal teams to ensure smooth service delivery and prompt resolution of customer requests.
- Achieve assigned client servicing, engagement, and customer satisfaction targets. Preferred candidate profile
- Minimum 1 year of experience in Client Servicing, Customer Support, Customer Relationship Management, Telecalling, Sales Support, or a similar role.




- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal, relationship management, and customer-handling abilities.
- Ability to manage multiple clients and prioritize tasks effectively.
- Good problem-solving, conflict-resolution, and coordination skills.
- Basic proficiency in MS Office, CRM tools, and digital communication platforms.
- Positive attitude, professional demeanor, and customer-first mindset. Perks and benefits Competitive Salary & Growth Opportunities Qualified & Supportive Work Environment Career Advancement & Learning Opportunities Exposure to Premium Client Relationship Management Performance Recognition & Rewards Strong Team Culture & Mentorship Employee Engagement Activities Work with one of India's leading premium matchmaking brands.

📌 Relationship Executive (Gurugram)
🏢 WEDDING TALES MATRIMONY
📍 Gurugram