Job Opening-Wireless Engineer L2 & L3 Location-Mumbai Role & responsibilities Job Summary: The Wireless L12Engineer will be responsible for providing first-level support for wireless network infrastructure, ensuring seamless connectivity, monitoring performance, and resolving basic wireless-related issues. The role involves working with access points, controllers, Wi-Fi troubleshooting tools, and network monitoring systems under the guidance of senior engineers. Key Roles &

Responsibilities:
1. Wireless Support & Troubleshooting Provide L1 support for Wi-Fi connectivity, authentication, and performance issues. Troubleshoot end-user wireless concerns such as weak signals, disconnections, and slow throughput. Assist in the basic configuration and troubleshooting of Access Points (APs) and Wireless LAN Controllers (WLCs). Monitor wireless alerts and respond to incidents in a timely manner. 2. Wireless Network Monitoring Use network monitoring tools (e.g., Cisco Prime, Aruba AirWave, SolarWinds) to identify and escalate wireless issues. Track AP status, signal strength, channel utilization, and user connectivity metrics. Generate daily, weekly, and monthly wireless performance reports as required. 3. Installation & Deployment Support Assist in the installation, replacement, and basic configuration of wireless access points. Support wireless site surveys (passive/active) under guidance from L2/L3 engineers. Help with mounting APs,



labeling, and updating documentation. 4. Wireless Security & Compliance Ensure compliance with wireless security standards (WPA2/WPA3, 802.1x, certificates). Monitor unauthorized/rogue APs and escalate to L2/L3 teams. Support onboarding of users and devices on secure SSIDs. 5. Documentation & Reporting Maintain accurate logs of incidents, changes, and resolutions. Update wireless infrastructure inventory and topology diagrams. Document standard operating procedures (SOPs) and troubleshooting steps. 6. Coordination & Escalation Coordinate with L2/L3 network teams for complex wireless issues. Work with field teams or vendors for hardware replacement. Communicate status updates to stakeholders and follow escalation matrix. Required Skills &

Qualifications:
Diploma/BE/BTech in Computer Science, Electronics, or related field. 2+ years of hands-on experience in wireless support or network operations. Basic understanding of Wi-Fi technologies (802.11a/b/g/n/ac/ax). Familiarity with wireless controllers (Cisco/Aruba/Ruckus) is preferred. Knowledge of network fundamentals (LAN/WAN, IP addressing, DHCP, DNS). Experience using monitoring tools and ticketing tools (ServiceNow, Remedy, etc.). Valuable communication and customer-handling skills. Basic understanding of RF concepts (signal strength, SNR, channel interference).

📌 Wireless Network Engineer (Mumbai)
🏢 Syndrome NewEdge
📍 Mumbai