Company Description Hypernova CC Pvt. Ltd. is a Kolkata-based organization focused on transforming ideas into impactful business solutions. The company combines forward-thinking strategies, technology, and a customer-centric mindset to help clients navigate challenges and achieve sustainable growth. Hypernova emphasizes building long-term partnerships, fostering innovation, and supporting organizations as they move confidently toward the future. Guided by a explicit vision and mission, the team is driven by values of innovation, integrity, excellence, collaboration, and growth, with a commitment to creating outcomes beyond expectations. Role Description The Assistant Manager Customer Experience is a full-time, on-site position based in Bengaluru South. This role is responsible for overseeing daily customer interactions, ensuring high-quality service delivery, and resolving escalated issues in a timely and professional manner. The individual will monitor customer feedback across channels, analyze service metrics, and recommend process improvements to enhance satisfaction and loyalty. Day-to-day responsibilities include coordinating with cross-functional teams, guiding front-line customer service staff, implementing customer experience initiatives, and maintaining consistent communication standards.



The role also involves preparing performance reports, supporting training efforts, and contributing to a culture of continuous improvement in customer engagement. Qualifications
- Customer service and relationship management skills, including experience handling escalations and managing complex customer queries.
- Exposure to customer experience strategy, process improvement, and service quality monitoring.
- Strong communication, interpersonal, and conflict-resolution abilities for working with customers and internal teams.
- Analytical and reporting skills, including comfort with data analysis, customer feedback, and performance metrics.
- Team coordination and leadership capabilities to support and guide front-line staff.
- Prior experience in customer experience, customer success, or service operations, ideally in a fast-paced environment.
- Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.
- Proficiency with CRM tools and basic office productivity software; familiarity with customer journey mapping is an advantage.
- Ability to work on-site in Bengaluru South, with strong organizational skills and a focus on continuous improvement.

📌 Assistant Manager Customer Experience (Bengaluru South)
🏢 Hypernova CC
📍 Bengaluru South