DUTIES AND RESPONSIBILITIES:

- Provide high-quality customer service and address customer needs via phone, email and messaging platforms.

- Assist customers with queries regarding hotels, flights, activities and other travel-related services.

- Handle a high volume of customer and partner enquiries efficiently and professionally.

- Take responsibility for resolving customer issues and concerns, including operational, pricing and invoicing matters.

- Recognise opportunities to enhance customer service through self-service solutions and process optimisation.

- Share feedback and actively participate in initiatives aimed at improving operational efficiency.

- Maintain regular communication with Team Leaders and Managers regarding performance, feedback and coaching.

- Carry out office-based administrative tasks as needed.

- Collaborate with colleagues across the team to ensure a positive overall customer experience.

REQUIREMENTS:

- Minimum N1 level of Japanese and good working proficiency in English (B1/B2).

- At least 1 year of experience in a customer-facing or partner-facing position.

- Strong customer service skills,



demonstrating attentiveness, empathy, patience and reliability.

- Excellent written and verbal communication abilities.

- Professional and confident telephone manner.

- Strong attention to detail.

- Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs.

- High level of integrity and the ability to manage confidential information responsibly.

- Ability to perform effectively in a dynamic, fast-paced working environment.

BENEFITS:

- Work-from-home opportunity based in the Philippines.

- Attractive and competitive compensation package.

- Performance-based bonus opportunities.

- Employee advantages package.

- Opportunities for career progression and professional growth.

- Access to thousands of free online learning courses.

- Comprehensive initial training and continuous coaching.

- Welcoming, inclusive and supportive workplace culture.

- Opportunity to collaborate with an international team.

- Relocation assistance.

- And much more!

📌 Customer Service Agent with Japanese (India)
🏢 Important Business
📍 India