Job Summary We are looking for a energetic and customer-focused Call Centre Executive to handle inbound and outbound customer calls, resolve queries, provide product/service information, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities

- Handle inbound and outbound customer calls professionally
- Resolve customer complaints and queries efficiently
- Provide accurate information about products, services, and company policies.
- Maintain records of customer interactions and transactions
- Follow communication scripts and quality standards
- Escalate unresolved issues to the relevant department when necessary.




- Meet daily/weekly performance and productivity targets
- Maintain a positive and empathetic attitude toward customers Ensure customer satisfaction and retention Required Skills & Qualifications
- Minimum qualification: Graduation
- Excellent verbal communication skills in English and should know Marathi
- Good listening and interpersonal skills
- Basic computer knowledge and typing skills
- Ability to multitask and work under pressure
- Prior experience in BPO/Call Centre/customer service is preferred but not mandatory

📌 Call Center Executive (Mumbai)
🏢 ABEConnect
📍 Mumbai