- Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and skilled manner.
- Process customer requests for product information, orders, returns, exchanges, and cancellations.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain accurate records of all interactions with customers using CRM software. Job
Requirements:
- 1-5 years of experience in an international voice process environment (US Voice Process preferred).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 Customer Support Executive (Kolkata)
🏢 Rently Software Development
📍 Kolkata
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