Role & responsibilities :
- End-to-End Implementation: Lead and manage new business implementations from project handover through launch, ensuring effective communication, timely execution, and error-free go-live.
- Operational Transition: Ensure smooth transition of implemented projects to business operations, including post-launch support and ramp-up activities.
- Team & Stakeholder Management: Provide day-to-day direction to cross-functional implementation support teams and coordinate with project managers and operations leadership.
- SOP & Process Management: Review, sign off, test, and implement Standard Operating Procedures (SOPs), ensuring process compliance and necessary updates based on business requirements.
- Infrastructure & Launch Readiness: Ensure infrastructure and operational readiness for new launches and identify potential implementation gaps.
- Risk & Issue Management: Work closely with project managers to identify potential risks, resolve implementation challenges, and manage the complete lifecycle of post-implementation issues.
- Operational Excellence: Monitor implementation workflows, conduct process audits, and ensure adherence to defined operational standards.
- People Management & Training: Manage implementation teams, monitor staff performance, provide coaching, and ensure adequate training for effective execution.
- Performance Monitoring: Track implementation outcomes, identify improvement opportunities, and drive initiatives to enhance operational efficiency, productivity, and quality.




- Process Improvement: Develop solutions for recurring business issues and recommend innovative business and technical solutions to improve operational effectiveness.
- Reporting & Documentation: Prepare implementation updates, reports, and presentations while monitoring key deliverables and project outcomes
- Metrics Monitoring & Improvement: Monitor key supply chain performance metrics on a daily basis, identify gaps, and drive improvement plans to achieve operational targets.
- Troubleshooting & Operations Management: Identify and troubleshoot issues impacting supply chain performance, take corrective actions, and ensure smooth end-to-end supply chain operations across all business functions Preferred candidate profile :
- Minimum 4+ years of experience in Supply Chain Management or Control Tower operations.
- Strong understanding of end-to-end supply chain processes and operational implementation.
- Strong people management and team-handling skills.
- Experience in infrastructure and operational readiness assessments for current launches.
- Ability to develop and execute performance and metrics improvement plans.
- Strong knowledge of process audits, SOP implementation, and compliance.
- Good training, coaching, and team development capabilities.
- Proficiency in MS Excel and PowerPoint.
- Excellent verbal and written English communication skills.
- Willingness to travel for approximately 15 days per month.
- Flexibility to work six days a week.

📌 Deputy Manager (Bengaluru)
🏢 BigBasket
📍 Bengaluru