Job Description
We are looking for enthusiastic, customer-focused and communication-oriented individuals to join our team as Customer Service Executives. The ideal candidate should have good communication skills, a customer-centric approach, problem-solving abilities and the willingness to work in a fast-paced environment.

Key Responsibilities
- Process and validate customer applications received through telephone interactions.
- Handle inbound and outbound customer calls professionally.
- Address customer queries, concerns and complaints promptly.
- Coordinate with partner companies and internal teams for smooth processing of customer requests.
- Maintain accurate customer records and update information in the system.
- Verify customer information and ensure data accuracy.
- Follow company policies, SOPs and quality standards.
- Maintain confidentiality of customer information.
- Meet defined quality, productivity and turnaround time (TAT) targets.
- Escalate complex issues to the Team Leader whenever required. Eligibility Criteria
- Graduate in any discipline (Mandatory).
- Freshers are welcome to apply.
- Candidates with prior experience in Customer Service, BPO, Call Centre, Banking, Insurance or Operations will be preferred.



Required Skills
- Good verbal and written communication skills.
- Basic knowledge of Microsoft Office (Word and Excel).
- Basic computer proficiency.
- Good typing skills.
- Customer relationship management.
- Data validation and documentation.
- Ability to handle customer queries professionally.
- Positive attitude and willingness to learn.
- Robust attention to detail and accuracy. What We Are Looking For
- Customer-centric individuals with a positive attitude.
- Good interpersonal and communication skills.
- Ability to work independently as well as in a team.
- Responsible and disciplined professionals. Interested Candidates Interested candidates can share their updated resumes or contact: Contact Person: Ancia Chettiar Designation: HR Manager Company: Quality Application Solutions Pvt. Ltd. Contact Number: (phone hidden) Email: [email protected] Join us and become part of a team committed to delivering excellent customer experiences Pay: ₹30,000.00
- ₹35,000.00 per month

Benefits:
- Health insurance
- Provident Fund Work

Location:
In person

📌 Customer Service Executive (Malad)
🏢 Quality Application Solutions
📍 Malad