Customer Service / Front Office Executive Position Details:
• Department: Billing
• Employment Type: Permanent
• Job

Location:
Hyderabad
• Work Mode: Onsite Purpose of the Role The Customer Service / Front Office Executive manages the billing counter: greeting guests, taking orders accurately, generating bills, handling payments and guiding customers through the food and beverage menu. The role needs someone who stays calm during rush hours, thinks quickly when things go off-script and makes every guest feel looked after. Key Roles & Responsibilities (KRAs) 1. Order Taking & Billing
• Greet every guest warmly and take food and beverage orders accurately.
• Enter orders into the POS system and pass them to the coffee counter and kitchen clearly and without delay.
• Generate bills, apply approved discounts or offers and process cash, card and UPI payments.
• Close each bill in the POS machine once payment is received, whether by card, cash or UPI, and make sure the payment mode is recorded correctly.
• Handle the cash drawer, carry out opening and closing reconciliation and report any discrepancies.
• Ensure every transaction is correct, with proper bills issued and records maintained. 2. Customer Engagement & Recommendations
• Recommend beverages and food items based on guest preferences, such as flavour, strength, dietary needs and budget.
• Suggest pairings (for example, a pour-over with a pastry) and up sell specials, seasonal items and retail coffee beans in a helpful, non-pushy way.
• Explain menu items, brew methods,



ingredients and customization options with confidence.
• Answer queries about the roastery, its beans and merchandise. 3. Crowd & Queue Management
• Manage queues efficiently during peak hours, keeping the line moving while keeping guests informed and at ease.
• Coordinate with the bar, kitchen and floor staff so orders flow smoothly and wait times stay short.
• Politely guide guests on seating, wait times and order status.
• Problem Solving & Complaint Handling
• Respond calmly and quickly to complaints, order errors, payment issues or unexpected situations.
• Resolve issues on the spot where possible and escalate to the manager when needed.
• Record guest feedback and share it with the team. 4. Store Standards
• Keep the billing counter, display area and surrounding space clean, organized and well stocked.
• Follow hygiene, food safety and grooming standards at all times.
• Support opening and closing routines, and help with stock checks and inventory counts when required.
• Keep checking raw material stock levels in the POS machine and report low or out-of-stock items promptly to the concerned team head or store manager. Required Qualifications & Experience
• 1
- 2 years of experience in customer service, front office, cafe, restaurant, QSR or retail billing.
• Graduate or higher secondary pass (hospitality or customer service training is a plus).
• Hands-on experience with POS and billing systems and digital payments.
• Valuable basic math and cash-handling accuracy. Perks and benefits Free meal

📌 Billing Executive (Hyderabad)
🏢 Black Fuel Coffee Roasters
📍 Hyderabad