JOB DESCRIPTION
Operations Manager – ETS | Kharadi, Pune | 5–10 Years of Experience

Job Description
– Operations Manager (Employee Transport Services) Company Name: Traveltime Mobility India Private Limited Designation: Operations Manager – Employee Transport Services (ETS) Job

Location:
Kharadi, Pune, Maharashtra Qualification: Graduate in any stream

Experience:
5–10 years of experience in Employee Transportation Services (ETS) Age Criteria: 35–40 years 1. Required Qualities and Competencies
- Strong Operational Knowledge: Sound knowledge of employee transportation operations, including employee pickup and drop services, fleet deployment, routing, scheduling, and trip management.
- Leadership

Skills:
Ability to lead, motivate, and manage operations teams, supervisors, and ground staff effectively.
- Proactive Approach: Ability to anticipate operational challenges and implement preventive measures to avoid service disruptions.
- Client Management: Strong communication and relationship-management skills to handle client officials, address concerns, and maintain client satisfaction.
- Service Delivery: Ability to fulfil client requirements and manage additional vehicle demands within committed timelines.
- Reliability and Integrity: High levels of accountability, transparency, professionalism, and ethical conduct.
- Flexibility: Willingness to work flexible hours, including shifts, weekends, and holidays, depending on operational requirements.
- Result-Oriented Mindset: Focus on achieving operational targets, improving service quality, controlling costs, and maintaining client satisfaction.
- Problem-Solving

Skills:
Ability to make timely decisions and resolve critical operational issues under pressure.
- Coordination

Skills:
Effective coordination with clients, vendors, driver partners, supervisors, and the head office team. 2. Key Job Responsibilities A. Day-to-Day Operations Management




- Manage and monitor daily employee transportation operations at the Kharadi, Pune location.
- Ensure timely vehicle deployment for employee pickup and drop services.
- Monitor and achieve agreed operational performance targets, including OTA (On-Time Arrival) and OTD (On-Time Departure).
- Ensure adequate fleet availability and efficient vehicle utilisation.
- Handle last-minute vehicle shortages, breakdowns, driver absenteeism, route changes, and other operational emergencies.
- Implement effective contingency plans to ensure uninterrupted transportation services. B. Team Management and Leadership
- Lead and manage operations executives, supervisors, and ground-level teams.
- Allocate responsibilities, monitor individual performance, and ensure accountability.
- Conduct regular team briefings and review operational performance.
- Train and guide team members to improve productivity, discipline, and service quality.
- Maintain adequate manpower availability and ensure proper shift planning. C. Client Relationship Management
- Maintain professional and transparent communication with client officials.
- Attend client meetings and address operational concerns, complaints, and escalations.
- Ensure timely fulfilment of regular and additional vehicle requirements.
- Develop strong client relationships through consistent service delivery and proactive communication.
- Provide timely updates on operational challenges and corrective actions. D. Vendor and Driver Partner Management




- Develop and maintain a reliable network of vehicle vendors and driver partners.
- Identify and onboard suitable vendors to meet existing and future fleet requirements.
- Monitor vendor performance, vehicle availability, driver discipline, and service quality.
- Ensure compliance with client requirements and applicable transport regulations.
- Maintain backup vendors and vehicles to manage emergencies and sudden increases in demand.
- Build strong working relationships with driver partners to ensure operational stability. E. Business Development and Fleet Expansion
- Identify opportunities to expand existing business and improve client engagement.
- Support the procurement and on boarding of new clients.
- Assist in preparing operational proposals, fleet plans, and cost estimates.
- Coordinate with the management team to support business growth and improve profitability.
- Explore opportunities to optimise fleet utilisation and reduce operational costs. F. Reporting and MIS Management
- Prepare and maintain daily and weekly operational reports.
- Review monthly MIS, trip data, vehicle utilisation, attendance, and service performance.
- Coordinate with the billing team to ensure timely submission of trip data and closure of monthly billing.
- Monitor operational expenses, vendor costs, penalties, and other relevant cost parameters.
- Ensure accurate and timely sharing of reports with the head office and management. G. Compliance and Safety
- Ensure all deployed vehicles and drivers meet client-specific and applicable statutory compliance requirements.
- Monitor vehicle documents, driver licences, permits, insurance, fitness certificates, and other applicable records.
- Ensure adherence to client safety procedures and transportation policies. Pay: ₹40,000.00
- ₹50,000.00 per month

Advantages:
- Provident Fund Work

Location:
In person

📌 Operations Manager – ETS (Kharadi)
🏢 Traveltime Car Rental Private
📍 Kharadi