Amazon Connect Solution Architect

Experience:
10+ Years

Location:
Mumbai / Pune / Bangalore / Chennai / Hyderabad / Kolkata Open Positions: 1 Notice Period: Immediate to 15 Days Preferred Opportunity: MNC Requirement Role Summary We are looking for an experienced Amazon Connect Solution Architect to lead the architecture and design of enterprise contact-centre solutions. The role involves designing Amazon Connect architecture across voice, chat and future digital channels, integrating AWS services and Salesforce, and implementing conversational AI solutions using Amazon Q in Connect, Amazon Bedrock and Lex V2. The candidate will own architecture decisions, security, integration patterns, scalability, availability and technical governance.

Key Responsibilities
- Define current-state, transition-state and target-state architecture across voice, chat and digital channels.
- Design Amazon Connect instances, telephony, contact flows, queues, routing profiles, CCP, Customer Profiles, Cases and Contact Lens.
- Architect conversational AI solutions using Amazon Q in Connect, Amazon Bedrock and Lex V2.
- Design multi-region architecture, resiliency, disaster recovery and capacity planning.
- Design AWS Lambda and API integration patterns for order lookup, OMS, membership, identity and Salesforce integration.
- Own security architecture covering Azure AD, SAML federation, IAM, KMS, Secrets Manager and CloudTrail.
- Establish Infrastructure as Code (IaC), CI/CD and controlled production rollout practices.
- Lead non-functional design covering availability, latency, observability, scalability and compliance.
- Prepare solution architecture documents, data-flow diagrams, interface contracts and architecture decision records.




- Guide technical leads, developers and QA teams.
- Coordinate with AWS cloud, security, DevOps/SRE and enterprise integration teams. Mandatory Skills
- Amazon Connect Architecture and Contact Flow Design.
- Amazon Connect CCP, Routing Profiles, Customer Profiles, Cases and Contact Lens.
- AWS DevOps Services.
- AWS Lambda, API Gateway, S3 and DynamoDB.
- Amazon Q in Connect and Amazon Bedrock.
- Amazon Lex V2.
- REST APIs and Web Services.
- Salesforce Integration with Amazon Connect.
- AWS Security Architecture – IAM, KMS, VPC and Secrets Manager.
- CI/CD and AWS Deployment Practices.
- Multi-region architecture and enterprise integration. Good to Have Skills
- AWS Well-Architected Tools.
- AWS Certified Solutions Architect Professional.
- AWS CloudWatch and Azure Cloud Monitor.
- Performance Monitoring and Cloud-Native Testing.
- Salesforce Service Cloud / Cognigy migration experience.
- AWS Athena, QuickSight, Power BI or Tableau.
- Retail / E-commerce customer service domain knowledge. Expected Deliverables
- Approved target-state architecture and transition roadmap.
- Architecture decision records, NFRs and security models.
- Reusable architecture patterns for AI, tools, flows and regional hubs.
- Technical governance, risk tracking and design compliance. Candidate Requirements
- 10+ years of relevant IT / solution architecture experience.
- Strong hands-on knowledge of Amazon Connect and AWS services.
- Experience in enterprise contact-centre architecture.
- Robust stakeholder management and communication skills.
- Ability to work with business, engineering, security and cloud teams.
- Candidates available immediately or within 15 days preferred.

📌 Amazon Connect Solution Architect (Bengaluru)
🏢 CSbusinesmgmt.in
📍 Bengaluru