Job Title: German Language Customer Service Senior Analyst

Experience:
3–11 Years Qualification: Any Graduation Language Requirement: German – B2,C1 Shift: Rotational Shifts Role Overview We are looking for experienced German Language Professionals with excellent verbal and written communication skills to manage customer service operations. The ideal candidate should have robust German language proficiency, customer-handling experience, and the ability to resolve customer queries efficiently.
Candidates with Order-to-Cash (OTC) knowledge or experience in finance-related customer service processes will have an added advantage for the Senior analyst position.

Key Responsibilities

- Manage end-to-end customer service operations in German.•Handle customer inquiries, complaints, requests, and escalations through appropriate communication channels.•Communicate effectively with German-speaking customers through email, chat,



and voice support.•Analyze customer issues and provide accurate and timely resolutions.•Ensure high customer satisfaction and maintain service quality standards.•Identify process gaps and recommend improvements.•Coordinate with internal teams to resolve complex customer issues.•Maintain accurate records of customer interactions and transactions.•Work independently with minimal supervision and manage assigned responsibilities.•Support team members and coordinate work efforts wherever required. Required Skills
- German Language Proficiency – B2,C1 (Mandatory).•Excellent German verbal and written communication skills.•Strong customer service and customer relationship management experience.•Good analytical and problem-solving abilities.•Experience handling customer queries, complaints, and escalations.•Ability to work in rotational shifts.•Good English communication skills.

📌 Italian /German language expert (Bengaluru)
🏢 VDart Software Services
📍 Bengaluru