Job Summary We are looking for an experienced and result-oriented Operations Manager to oversee daily hospitality operations, ensure exceptional guest experiences, manage teams, and maintain high operational standards. The ideal candidate should have strong leadership, problem-solving, team management, and customer service skills, along with a good understanding of hospitality operations.

Key Responsibilities
1. Daily Operations Management
- Oversee day-to-day operations and ensure smooth functioning of all departments.
- Ensure operational processes and SOPs are followed consistently.
- Monitor service quality, productivity, and operational efficiency.
- Coordinate with different departments to ensure seamless operations.
- Identify operational challenges and implement effective solutions. 2. Team Management & Leadership
- Lead, manage, and motivate operational teams.
- Allocate responsibilities and monitor employee performance.
- Ensure proper staff scheduling, attendance, and workforce planning.
- Conduct regular team meetings and performance reviews.
- Identify training needs and support employee development. 3. Guest Experience & Customer Satisfaction
- Ensure excellent guest service and hospitality standards.
- Handle customer complaints, escalations, and feedback professionally.
- Monitor guest satisfaction and implement service improvements.
- Build strong relationships with guests and clients. 4. Financial & Cost Management
- Monitor operational expenses and control costs.




- Ensure effective utilization of manpower and resources.
- Monitor budgets, revenue performance, and profitability.
- Minimize wastage and improve operational efficiency. 5. Quality, Compliance & Administration
- Ensure compliance with company policies and hospitality industry standards.
- Maintain hygiene, safety, and quality standards.
- Monitor inventory, procurement, and vendor coordination.
- Ensure proper documentation and operational reporting. 6. Business Development & Performance
- Identify opportunities to improve business performance.
- Work towards achieving operational and business targets.
- Prepare daily, weekly, and monthly operational reports.
- Coordinate with management to implement business strategies. Required Skills & Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 5–6 years of experience in hospitality operations.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Good knowledge of hospitality operations and customer service.
- Strong problem-solving and decision-making skills.
- Knowledge of budgeting, cost control, and operational planning.
- Proficiency in MS Office and operational reporting.
- Ability to manage multiple responsibilities in a quick-paced environment. Pay: ₹35,000.00
- ₹50,000.00 per month

Benefits:
- Food provided Work

Location:
In person

📌 Operations Manager (Bengaluru)
🏢 Elansphere Entertainment Private
📍 Bengaluru