Key Roles & Responsibilities 1. US Client & International Communication
- Act as the primary coordination point for US-based clients, business teams, vendors, and project stakeholders.
- Handle client calls, emails, inquiries, and follow-ups professionally.
- Coordinate with architects, interior designers, distributors, and international project teams.
- Understand client requirements and ensure timely communication with internal departments.
- Maintain professional relationships and provide regular project updates.
- Handle client concerns, complaints, and queries with a solution-oriented approach.
- Ensure a high level of customer satisfaction throughout the order lifecycle. 2. Order & Operations Management
- Manage and coordinate orders from inquiry and confirmation through production and final dispatch.
- Coordinate sample requests, quotations, order confirmations, and project documentation.
- Track order progress and ensure timely execution as per agreed schedules.
- Coordinate with procurement, production, fabrication, and quality teams.
- Follow up on raw material availability, production schedules, and order status.
- Identify operational delays and coordinate with relevant departments for resolution.
- Maintain order trackers, project updates, and operational MIS reports. 3. Manufacturing & Production Coordination
- Work closely with the manufacturing team in India to monitor production progress.
- Coordinate with procurement, fabrication, production, and project execution teams.
- Ensure production activities are aligned with client requirements and approved specifications.
- Monitor production timelines and communicate delays or changes to relevant stakeholders.
- Coordinate material availability, manufacturing updates, and dispatch readiness.
- Ensure smooth communication between US operations and Indian manufacturing teams. 4. Quality Assurance & Quality Control (QA/QC)
- Coordinate quality inspections before dispatch to ensure products meet approved specifications.
- Work closely with QA/QC and production teams to maintain product quality standards.
- Review quality inspection reports, checklists, and inspection records.
- Verify product dimensions, finishes, material specifications, and other client requirements.
- Ensure quality issues are identified, documented,



and resolved before shipment.
- Coordinate corrective actions with production and quality teams.
- Maintain proper quality documentation and pre-dispatch inspection records.
- Ensure materials are approved for dispatch before shipment. 5. Logistics, Shipping & Vendor Coordination
- Coordinate with logistics partners, transporters, and shipping vendors.
- Track dispatch schedules and shipment progress.
- Follow up with vendors regarding material procurement, production, and delivery timelines.
- Coordinate shipping documentation and dispatch-related requirements.
- Ensure timely communication regarding shipment status and expected delivery schedules.
- Support the resolution of logistics and delivery-related issues. 6. Commercial & Documentation Management
- Coordinate quotations, invoices, billing, and order-related documentation.
- Maintain accurate records of client communication, orders, and project updates.
- Prepare and maintain project trackers, MIS reports, and operational records.
- Coordinate with internal finance and accounts teams for billing and payment-related follow-ups.
- Maintain proper documentation for orders, inspections, dispatches, and deliveries. Required Skills & Qualifications Communication & Client Management
- Excellent spoken and written English communication skills.
- Ability to confidently communicate with US-based clients and international stakeholders.
- Strong email drafting, telephone communication, and follow-up skills.
- Good interpersonal and client relationship management abilities. Operations & Coordination
- Experience in operations management, order management, project coordination, or client servicing.
- Ability to coordinate with multiple departments simultaneously.
- Strong follow-up, planning, and execution skills.
- Ability to manage multiple orders and projects within defined timelines.



Quality Assurance & Quality Control
- Basic to good understanding of QA/QC processes and quality inspection procedures.
- Knowledge of material inspection and pre-dispatch quality checks.
- Ability to review quality reports, inspection checklists, and technical documentation.
- Understanding of quality standards, specifications, and corrective action processes. Technical & Computer Skills
- Proficiency in MS Excel, MS Word, and Outlook.
- Good knowledge of Google Workspace.
- Ability to prepare MIS reports, project trackers, and operational documentation.
- Good analytical and problem-solving skills. Preferred Industry Background Candidates with experience in the following industries will be preferred:
- Architecture & Interior Design
- Natural Stone / Marble / Granite
- Building Materials
- Manufacturing & Production
- Construction Materials
- Export Operations
- Supply Chain & Logistics
- Quality Assurance / Quality Control
- Luxury Products
- International Client Servicing Experience working with US-based clients or international business operations will be a strong advantage. Desired Candidate Profile We are looking for someone who:
- Has excellent English communication and professional email-writing skills.
- Is comfortable interacting with international clients and US-based teams.
- Has strong ownership and accountability for assigned tasks.
- Can independently manage follow-ups and coordinate multiple departments.
- Has a practical understanding of manufacturing and quality inspection processes.
- Can identify operational challenges and coordinate effective solutions.
- Is highly organized, proactive, and detail-oriented.
- Can work efficiently during US business hours.
- Has a customer-first approach and a strong commitment to service quality. Working Schedule & Benefits
- Shift: 2:00 PM 11:00 PM IST.
- Working Days: Monday to Saturday (6 Days).
- Work From Home: Up to 2 days per week, as per company policy.
- Opportunity to work with international clients and global design professionals.
- Exposure to premium natural stone manufacturing and international projects.
- Collaborative and growth-oriented work setting.
- Professional development and career growth opportunities.

📌 US Operations (Noida)
🏢 Natco Exports
📍 Noida