Role & responsibilities Job Title Payment Application Support Engineer / L1-L3 Support SpecialistRole OverviewThe Payment Application Support Engineer ensures high availability, reliability, and security of payment services, payment gateways (e.g., IMPS,RTGS,NEFT), and reconciliation engines. You act as a technical detective, resolving transaction failures, latency issues, and settlement delays while coordinating with dev, infra, and banking partners.
- Production Monitoring & Health Checks: Monitor live payment transactions, batch processing, end-of-day (EOD) settlements, and system uptimes using tools like Dynatrace, Splunk, or AWS CloudWatch.
- Incident Management & Triage: Investigate, diagnose, and resolve production incidents, payment drops, API timeouts, and gateway rejections within strict Service Level Agreements (SLAs).




- Root Cause Analysis (RCA): Perform deep-dive log analysis, API trace inspection, and message-queue reviews (Kafka/RabbitMQ) to prevent recurring payment failures.
- Database & Query Operations: Execute SQL and NoSQL queries to inspect transaction states, validate data integrity, and run financial reconciliations.
- Stakeholder & Partner Coordination: Liaise with internal engineering, QA, and external payment aggregators, banks, or card networks to fix integration and routing glitches.
- Documentation & Releases: Maintain runbooks, incident logs, and participate in deployment/patch rollouts for payment applications

📌 Application Support (Mumbai)
🏢 Clover Infotech
📍 Mumbai