Indus Parking Services (IPS) is an emerging parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations. Indus Parking Services manages the entire parking enforcement process efficiently and provides operational support to Euro Parking Services. We are looking for a detail-oriented and analytical Compliance Investigation Officer to join our team. The individual will be responsible for reviewing processed Parking Charge Notices (PCNs), identifying errors or discrepancies, and conducting detailed investigations to determine the reasons behind any identified issues. The role requires strong analytical abilities, attention to detail, and the ability to ensure accuracy and compliance with established operational procedures. As a Compliance Investigation Officer, your responsibilities will include:
- Reviewing processed Parking Charge Notices (PCNs) to ensure accuracy and adherence to established procedures.
- Identifying errors, discrepancies, and instances of non-compliance in processed PCNs.
- Conducting detailed investigations into identified errors to determine their root causes.
- Reviewing relevant CCTV footage, supporting documentation, and case records wherever required.
- Verifying the accuracy of information, evidence, and documentation associated with PCNs.
- Documenting investigation findings and maintaining accurate records of identified issues.
- Preparing investigation reports and highlighting recurring errors or operational concerns.




- Coordinating with relevant operational teams to obtain clarification and resolve identified discrepancies.
- Identifying patterns of errors and recommending corrective measures to minimise their recurrence.
- Ensuring compliance with company policies, client requirements, and applicable operational standards. The ideal candidate working as a Compliance Investigation Officer will display:
- Strong analytical, investigation, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Ability to identify discrepancies and assess information objectively.
- Strong verbal and written communication skills.
- Ability to review large volumes of information and maintain accuracy.
- Good organisational and time-management skills.
- High levels of accountability, integrity, and professionalism.
- Ability to work independently and handle multiple priorities.
- A methodical and quality-focused approach towards assigned responsibilities. Required

Qualifications:
- Graduation in any discipline is required.
- 34 years of relevant experience in Compliance, Quality Auditing, Investigation, Operations, or Process Monitoring.
- Prior experience in reviewing transactions, cases, records, or operational processes will be an advantage.
- Robust verbal and written communication skills in English.
- Proficiency in MS Office, particularly Excel. Benefits of working as a Compliance Investigation Officer with Indus Parking Services:
- Employee of the Month recognition.
- Regular Performance Reviews to encourage internal growth.
- Performance-based annual appraisals.
- Opportunity to work closely with senior management and contribute to business growth.
- Professional development and career progression opportunities.

Job Type
Full-Time Schedule: Rotational Shift Work

Location:
In-person, Gurugram, Haryana.

📌 Compliance Investigation Officer (Gurugram)
🏢 Indus Parking Services
📍 Gurugram