Key Responsibilities

- Provide L2/L3 application support for Kofax MarkView in a production environment.
- Troubleshoot invoice processing, workflow, and system-related issues affecting business operations.
- Support and maintain integrations with Oracle EBS and related enterprise systems.
- Monitor application health, performance, and availability, and resolve incidents within SLA targets.
- Manage user access requests, configuration changes, and routine system maintenance activities.
- Analyze logs, database behavior, and application errors to identify root causes and corrective actions.
- Coordinate with business users, vendors, and technical teams to resolve issues and support enhancements.
- Document incidents, resolutions, and recurring problem patterns to improve support effectiveness. Overview
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• This role is centered on application support and maintenance for Kofax MarkView invoice automation solutions within the Communication sector.
- The position requires solid troubleshooting capability across invoice processing, workflow, and system-related issues, with direct support for integrations involving Oracle EBS.
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• The consultant will provide L2/L3 support, manage user requests, and help ensure application availability and performance in a production environment.
- The role also involves monitoring incidents, analyzing logs and database behavior,



and driving root-cause resolution for recurring issues.
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• In addition to technical support, the position requires coordination with business users, vendors, and technical teams to resolve issues efficiently.
- The consultant will handle access management, configuration updates, and routine system maintenance as part of ongoing operational support.
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• This is a hands-on support role suited to professionals with experience in enterprise application support, ERP integration, and incident management.
- The assignment is based in Pune and is intended for an experienced consultant with 5-6 years of relevant background. Requirements
- 5-6 years of experience in application support, production support, or enterprise systems support.
- Hands-on experience supporting Kofax MarkView or similar invoice automation platforms.
- Strong troubleshooting skills across invoice processing, workflow, and application-level issues.
- Experience supporting integrations with Oracle EBS or comparable ERP systems.
- Ability to monitor application performance and manage incidents within defined SLA commitments.
- Experience with user access management, configuration updates, and system maintenance tasks.
- Ability to analyze logs, databases, and application errors to perform root-cause analysis.

📌 Senior Oracle ERP Support Analyst (Kondgaon)
🏢 Net Connect
📍 Kondgaon